Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Merchant Services Sales Enablement Lead within PNC's Merchant Services organization, you will be based anywhere within the PNC footprint.

The Merchant Services Sales Enablement Lead must have a strong background in merchant services, with hands-on experience supporting sales teams. This role requires analytical skills to identify opportunities, optimize sales performance and drive impactful initiatives. Candidates should also have experience delivering training programs that enhance product knowledge and sales effectiveness.

Key Responsibilities:
• Demonstrate familiarity with the merchant services ecosystem, including payment processors, acquirers, POS systems, pricing models, and small business payment needs.
• Use insights and feedback to refine sales processes, identify gaps, and implement strategies that enhance performance and efficiency.
• Deliver engaging training sessions and provide ongoing guidance to help sales teams improve performance and achieve business objectives.
• Build compelling PowerPoint presentations, playbooks, and training materials that support sales initiatives and drive adoption of best practices.
• Work closely with partners and internal teams to create clear, effective sales tools and resources that align with organizational goals.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies