Senior Business Support Analyst - Substation Engineering

Job Description

The Senior Business Support Analyst is responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Substation Engineering teams. This includes technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. This role will support in the review and assessment of invoices for contracted engineering work.

The Senior Business Support Analyst will support departmental and corporate initiatives by coordinating project management activities (timelines, status tracking, stakeholder updates), gathering and presenting data for leadership reporting, and helping develop/document standardized processes. Additionally, this role will support Technical Communications efforts, including updating department websites, managing online forms, and maintaining project lists to ensure accurate, up-to-date information for internal and external stakeholders.

As a PSE employee you will uphold the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities, promote and support a culture of total safety, and demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Additionally you will ensure duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Uses advanced analytics and/or statistical methods to study and analyze available data and determine trends, root causes, metrics, leading and lagging indicators.
  •  Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.
  • Develops metrics and ongoing analysis for team support and improvement.
  • Assesses current practices and develops new modeling approaches, tools, and process improvement techniques.
• Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.
• Builds strong relationships with internal and external stakeholders and constituents.
• Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.
• Develops and applies process improvement methodologies to business processes and procedures.
• Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required.
• Supports emergency response work as requested including immediate and extended restoration efforts driven by other system failures.
• Performs other duties as assigned.

Leadership Support
•    Update and maintain Substation Engineering internal website
•    Create and maintain Metrics, KPI, and dashboards (PowerBI/Fabric)
•    Organization of team resources, such as Teams sites, SharePoint sites, or physical storage resource areas
•    Backup/co-owner for department inboxes
•    Maintain and administer project tracking tools (Primavera P6, MS Project, SAP, Power BI, Excel) used to manage project engineering information, ensuring data accuracy, consistency, and integration across systems. Develop and maintain dashboards and reports to support project visibility and decision-making for engineering and leadership teams
 
Engineering Teams Support
•    Project tracking assistance.
•    Maintain and administer project tracking tools used to manage engineering project data, ensuring data accuracy, consistency, and accessibility for stakeholders
•    Ensure data consistency between scheduling tools (P6, MS Project), SAP, and Power BI reporting
•    Serve as the primary administrator for project engineering tracking systems, including data validation, troubleshooting, and continuous improvement of tracking processes
•    Partner with engineering and project management teams to ensure tracking tools accurately reflect project status, timelin