Senior Director/ Vice President, Business Systems

Company Description

Improving healthcare through innovative technology is at the core of Intelerad’s work. Our scalable medical imaging platform connects clinicians to a powerful imaging ecosystem that is fast, smart, and tapped into the data they need, no matter their location. We’re focused on delivering a best-in-class medical image management solution that improves provider efficiency, decreases the cost of healthcare, and improves the overall health of populations.  

Intelerad offers one of healthcare’s most comprehensive imaging and analytics platforms. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 700 employees located in offices across six countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. To learn more, visit intelerad.com and follow Intelerad on LinkedIn and Twitter.

Job Description

As the Business Systems Leader at Intelerad, you will play a pivotal role in aligning our business processes with technology solutions to optimize efficiency, enhance overall performance, and support Intelerad’s customers in improving patient care. This leadership position requires a strategic, proactive, and driven leader who can manage a variety of business systems such as Salesforce, ServiceNow, and NetSuite while serving as a strategic partner to other areas of the business.

Responsibilities:

1. Alignment:

• • Collaborate with senior leaders in the business to understand business goals and develop a technology strategy that aligns with and supports these objectives.
  • Communicate roadmap and improvements to the company and other stakeholders.
  • Partner with Sales Operations, Technical Support, and Product Management office to adjust roadmap milestones to meet emerging business needs and ensure solution adoption and other change management activities

1. Portfolio Management:

• • Proactively manage the application estate, looking for opportunities to realize synergies, drive business improvement.
  • Ensure application performance is managed, monitored, has a robust support model, and meets SLAs.
  • Continually farm the capabilities of the portfolio against emerging technologies.
  • Ensure that change within the application portfolio is managed in a responsible way to avoid outages and impact to users & customers processes.

1. Integration & Process Optimization:

• • Oversee the integration of various software solutions to streamline operations and enhance cross-functional collaboration.
  • Partnering across the enterprise, identify opportunities for process improvement and optimization within existing business systems.
  • Work closely with department heads to understand their workflow need and provide solutions that enhance productivity.
  • Balance current needs with future scale and optimization priorities

1. Leadership:

• • Manage and mentor a team of skilled professionals responsible for business systems development, integration, and support.
  • Foster a collaborative and innovative team culture, promoting continuous learning and professional development.
  • Plan and provide resources to support the delivery of large application projects and programs, leveraging 3rd party resources as necessary

1. Management:

• • Evaluate and select external vendors for technology solutions, ensuring alignment with organizational goals and standards.
  • Build and maintain strong relationships with technology partners.

1. Business Continuity & Compliance:

• • Ensure that all business systems comply with industry regulations and company policies.
  • Implement and monitor security measures to safeguard sensitive information and maintain data integrity.
  • Ensure that the application portfolio has robust continuity plans, obsolete technology is identified early, and that system capacity is understood and monitored.

Qualifications

• Proven experience (7+ years) in a leadership role overseeing business systems and delivering technology initiatives in an agile way.
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments.
• Demonstrated experience in project management, budgeting, and resource allocation.
• Familiarity with relevant