Field Technical Representative

ABOUT THE ROLE
The Field Technical Representative (FTR) is a field-based position for the Warranty/Technical Services team at Holcim Building Envelope division. 

Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. This is for the North Carolina area on the east coast. The FTR will service the region from this home-base. This is a fully, remote position - candidate must live within the territory. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day:
 

• The training licensed roofing contractors in the proper application techniques for Elevate (formerly Firestone), GenFlex, and Gaco roofing products;
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers. 

 

WHAT YOU'LL BE DOING

• Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications;
• Make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty type/term, and construction site specific conditions;
• Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer;
• Ability to develop strong customer relationships and inspire customer confidence;
• Ability to follow corporate and division policies and applicable governmental safety regulations are required;
• Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues;
• Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution;
• Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process;
• Ability to prioritize work;
• Maintains an understanding of current business initiatives and identifies opportunities for improvement.

 

WHAT WE ARE LOOKING FOR

BASE REQUIREMENT (one required):

• Bachelor’s Degree in Construction Management, or Architecture;

                                              OR

• Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);

                                              OR

• High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

 
ADDITIONAL REQUIREMENTS THAT SUCCESSFUL CANDIDATES SHOULD POSSES ARE:

Strong technical expertise in most of the following products and an aptitude to learn the rest:

• Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
• Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
• Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
• Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
• Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam;
• Garden Roofing Systems including: M) Built In Place, N) Modular.
• Must be personable and professional and maintain a high-level of integrity;
• Strong customer service focus;
• Strong verbal and written communication skills;
• Ability to think outside the box;
• Good organizational and time management skills are a must;
• Must be able to travel overnight 10% to 15% of the time by air or car;
• Must also be able to work flexible hours with minimum notification when necessary;
• Must possess a current driver’s license.

 

WHAT WE OFFER

• Company Vehicle 
• Competitive Compensation
• Retirement Savings
• Medical, Dental, Disability and Life Insurance Coverage
• Holi