Business Systems Specialist

Company Description

KIPP Texas Public Schools is a network of 59 public charter, open-enrollment, pre-k-12 schools educating nearly 34,000 students across Austin, Dallas-Ft. Worth, Houston, and San Antonio. Together with families and communities, our mission is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose —college, career, and beyond—so they can lead fulfilling lives and build a more just world.

Founded in Houston in 1994, and operating as KIPP Texas since 2018, our commitment to diversity, equity, inclusion, and antiracism in our classrooms, in our offices, and in the communities we serve is unwavering. We are looking to hire a diverse team of dynamic, collaborative, and dedicated individuals with an unyielding belief that every child will succeed. Join our Team and Family and champion equity, chase excellence, persist with purpose, bring joy, and help us rise together.

KIPP Texas is part of the national KIPP network of 255 college-preparatory public charter schools in 20 states and the District of Columbia. Nationwide, KIPP students complete four-year college at a rate of 36 percent, comparable to the national average for all students and approximately three times higher than the average of students from low-income communities.

You can see all our job opportunities at https://kipptexas.org/join-our-team/.

Job Description

The Opportunity
KTX IT Information Systems Management Team is responsible for supporting and maintaining various technical data and application solutions. Primarily, the team supports school-facing education technology solutions, business solutions, and enrollment systems. The Business Systems Specialist is a new role that will
support system projects with day-to-day data and configuration requirements, serving as back-end support for a growing subset of business tools for various central office teams, starting with talent management systems. Ensures that the tools central office teams need and projects they request are appropriately executed.

Key Responsibilities
The Business System Specialist's duties are system administrative in nature but also involve professional data management, analytical, and information technology work. This position has privileges over complex programs that are central to the organization's mission. They are expected to:
● Develop working knowledge of business applications and business processes in order to provide support to internal business process owners with a strong focus on high-quality customer service and satisfaction
● Maintain and improve our business systems while verifying compliance to requirements and other related standards.
● Assist in problem-solving in assigned applications and continuously meet or exceed quality, launch, and performance targets
● Assist and coordinate systems documentation control and traceability, as well as coordinate quality-related projects
● Interface with third parties, vendors, and customers as required to ensure application-related issues
and problems are resolved in a timely and professional manner
● Serve as an auditor for applicable business system process verifications
● Participate in the creation of communication guidance resources for system implementation across all customers (leads, applicants, registrants, and current staff)
● Assist the Knowledge Management department in basic document and system processes, if required.

Job Description
● Troubleshoots and documents both technical and application problems and communicates problems to the Senior Manager of Enrollment Systems & Data and stakeholders business process owners
● Assign appropriate access to Cornerstone, SmartRecruiters & Vidcruiter for new & existing users
● Configure and manage user groups in applicable systems to the specification of business process owners
● Monitor automations and resolve errors as they arise
● Engages in data analysis and synthesis to inform work, team, and organization. Anticipate and identify problems in a timely manner. Can tell the story of recruitment and onboarding with the numbers. Hold teams accountable.
● Provide timely communication to users on the status of their service requests and incidents
● Provide progress reporting for all assigned projects, including estimates, risk analysis, and time spent

The KTX IT Information Systems & Team currently works across multiple platforms & will be adding more platforms this year. Currently, these systems are separate tools that require management, upkeep, user documents, and integration where possible. Here are our current talent systems and how they are used:

1. Smart