AOD'S Caseworker

Role purpose

The Caseworker’s primary role is to support the Team Leader to achieve client engagement and client outcomes.

Key Responsibilities and Duties

• To provide front line case management to achieve better outcomes in accordance with the goals of Aboriginal and Torres Strait Islander clients
• Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients
• Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for clients
• Follow Assessment, Case Management and Reporting procedures and standards and contribute to continual improvement of services
• Care coordination - Implement Case Plans, including advocating for, supporting and journeying with the client to achieve their desired outcomes
• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)
• At all times work within CQID’s Workplace Health & Safety Policies and Procedures
• Other responsibilities as directed by the Team Leader

Qualifications and experience

To be successful in this role you will need to demonstrate capability in the following areas:

Essential:

• Holds a current C Class Queensland Driver’s Licence
• Current Working with Children Check “Blue Card”
• Holds or willing to obtain a First Aid and CPR Certificate

Desirable

• Knowledge of the Community Services Act 2017 and Commonwealth Supported Accommodation Assistance Act 1987
• Experience at successful service delivery to Aboriginal and Torres Strait Islander people
• Experience in client engagement and case collaboration
• Experience in working with individuals who are experiencing drug and alcohol issues

Skills and attributes

Essential

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]
• Competent in use of Microsoft Office software
• Physical ability to undertake job responsibilities
• Ability to communicate effectively; spoken and written
• Self-starter, motivated and able to self-mange work tasks
• Strong connection to and knowledge of local Indigenous Community

Desirable

• Experience in developing and managing case plan