IT Support Specialist

Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better.

With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,500 talented individuals who extend our software’s reach to over 100 countries worldwide. We are experienced experts and professionals from different cultures and backgrounds and we collaborate closely to provide transformative software products, innovative thinking and professional services to our global market. Our strong teams across the globe enable sustainable product investment and enhancements, to keep our clients at the cutting-edge of engineering, infrastructure and construction technology.

We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds.

Find out more at RIB Careers.

Job Title: IT Support Specialist

Location: Alpharetta

Employment Type: Full time

Full-time

The job

RIB U.S. Cost, a leader in providing project controls related services across all verticals within the design and construction industry, is seeking an IT Support Specialist at our Alpharetta HQ with experience with Microsoft M365 GCC High, Azure and related products to join our team.  A full-service Managed Service Provider (MSP), who provides NOC, SOC and Compliance services, will support the position. Currently presence in the office is required on Tuesdays and Wednesdays and subject to change.

Key responsibilities

     With the assistance of the MSP

• Assist in the management and technical support for M365 and Azure applications and services within a GCC High environment.
• Maintain controls in accordance with guidelines to protect Controlled Unclassified Information (CUI).
• Understand a shared services matrix and assist the company with meeting its obligations.
• Ensure documentation is complete and prepare revisions as needed.
• Addressing end-user needs and escalating to the MSP when not easily resolved 

Additional internal support (non-MSP services)

• Prepare new devices for delivery to end users and assist with hardware and non-M365 software such as estimating software, scheduling software, Bluebeam, Autodesk, Keeper, and more
• Assist with software updates and patches to non-M365 products, such as estimating software, scheduling software, Bluebeam, Autodesk, Keeper, and more
• Other duties as requested

Essential requirements

• Bachelor’s degree in information technology, computer science, or a related fields with 3+ years of relevant experience, or a combination of industry certifications and experience that equates to that knowledge 
• Proven experience in IT support, with a focus on M365 GCC High environments in Azure
• Knowledge of NIST SP 800-171 requirements and best practices.
• US Citizenship with the ability to pass an extensive background check 

Desired skills

• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both written and verbal.
• Ability to work independently and collaboratively with management and MSP
• Strong user interface skills and a commitment to providing excellent support.

RIB U.S. COST, a subsidiary of RIB Software GmbH, provides exceptional professional services to owners, architects, engineers and contractors. We've been in business for over 40 years, delivering cost and schedule expertise. Our clients know they can trust us to deliver the best service in our areas of specialty.  

We offer a competitive benefits package to full-time employees, including the opportunity to participate in an Employee Stock Ownership Program for Schneider Electric, a Fortune 500 Global company. 

RIB may require all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in acc