Project Manager II

Learn what makes QTS a unique place to grow your career!

Who We Are: 

It's pretty exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are supporting our customers most strategic growth initiatives, positioning us at the forefront of today’s dynamic digital transformation. 

As AI and cloud drive the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates some of the world’s most advanced, forward-thinking data centers. QTS is a portfolio company of Blackstone.  

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. 

Who You Are and the Impact You Will Have:  

The Project Manager II is responsible for driving the delivery of process and project solutions in support of ServiceNow and Service Delivery Platform (SDP). The PM is a hands-on technical project management position with high visibility and large levels of responsibility. The PM is responsible for providing cross discipline leadership of projects ranging from business application and infrastructure implementations, to business change initiatives. As a Project Manager, this role is expected to manage multiple high complexity, high risk, and or business critical projects; mentor more junior project managers/analysts; and actively champion and contribute to continuous improvement of PM best practices. 

What You Will Do:  

• Plan and manage multiple projects in support of QTS and will involve resources from a variety of locations and disciplines, both internal and external to the organization. 

• Work closely with the project team and business stakeholders to define the approach, activities and timelines for project execution, leveraging project management and product management best practices. Tailor standard project methodologies to define pragmatic approaches for specific initiatives. 

• Facilitate and support process improvement and business process reengineering efforts in critical areas directly impacting product development, client experience, sales, and revenue recognition. 

• Apply modern project management techniques to manage a project, achieving objectives of scope, quality, time and cost; organize and lead project status and working meetings; prepare progress reports; present to executive steering committee on a regular basis; proactively identify and mitigate project risks and issues; manage project changes; develop relationships with key business stakeholders. 

• Work closely with business groups to ensure the efficiency and effectiveness of solutions. 

• Hold project teams accountable for their project responsibilities and deliverables; proactively ensure that teams are "in sync" in terms of communication, schedules, issues, etc.; develop project teams by promoting empowerment, engagement and high quality deliverables. 

• Maintain a high level of knowledge about our services, systems, methods of delivery, implementation and support processes, and Service Level Agreements. 

• Work with business groups to balance conflicting demands for resources. 

• Champion continuous improvement and adoption of project management and product life cycle best practices using innovative ideas to increase effectiveness. 

• Develop processes and documentation and continually improve the organization's project methodology. 

• Seek to understand change impacts resulting from the project and leads the team in defining and executing change management plans. Proa