Territory Sales Manager - Southern CA

JELD-WEN is currently seeking a Territory Sales Manager - Southern CA to join our growing team.

THE ROLE

Under general supervision of the LaCantina Sales Director, the LaCantina Territory Sales Manager is responsible for meeting company sales growth and strategies, and for establishing rapport and product confidence with customers. The LaCantina TSM is the subject matter expert on the LaCantina product line. The LaCantina TSM  is the primary point of contact for complex product inquiries or consultations, product training and promotional opportunities related to LaCantina products and/or services.  The LaCantina TSM is also an additional point of contact for customer issues, and troubleshoots said issues and takes the appropriate action to resolve customer issues, complaints or problems associated with the LaCantina product lines. In addition to interfacing with customers in person, the LaCantina TSM will at times work remotely interfacing with customers via inbound and outbound calls, email, fax, internet, and other electronic devices.

Principle Duties and Responsibilities

• Responsible for maintaining and developing good customer relationships, and for meeting and exceeding sales objectives and forecasts.
• Serve as subject matter expert on the LaCantina product line and an additional point of contact on customer service issues involving the LaCantina product line. 
• Travel with the JELD-WEN Territory Sales Managers (TSMs) in assigned territory to call on dealers carrying LaCantina’s product line with the purpose of leading product training, engaging in sales opportunities and developing additional business.
• Travel with the JELD-WEN Architectural Consultants (ACs) in assigned territory to support architectural development relating to LaCantina’s product line as a brand representative and subject matter expert.
• Collaborate with appropriate TSMs to increase brand and product awareness at the retail level for assigned accounts.
• Work in a collaborative effort with TSMs to increase LaCantina quoting and order activity.
• Manage annual LaCantina revenue goals for all dealer accounts in assigned territory.
• Develop direct relationships with industry contacts in the trade to grow LaCantina product line revenue.  Manage contacts in company CRM.
• Engage in networking events to promote LCD and develop greater brand and product awareness.
• Manage a defined group of sales opportunities and track status in CRM.
• Manage leads received by LaCantina doors in assigned territory.
• Greets customers in a courteous, friendly, and professional manner using agreed upon company procedures. Displays keen business acumen with customers. 
• Maintains, cultivates and expands existing customers in line with company growth strategies. Organizes activities which support sales goals and objectives. 
• Clarifies customer concerns and issues; probes for and confirms understanding of the requirements or problems, and mitigates said issues proactively.
• Attempts to meet customer requirements through first contact resolution.
• Documents and prepa