Corporate Receptionist

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Location: BlackRock, Paris Office 

Role Purpose 

A highly self-motivated person with a passionate for customer service, a team player with great attention to detail. The key focus for this role will be to create a single visual point of contact for BlackRock employees and to act as the primary interface between the internal operations of BlackRock and its clients. Providing services to the highest standards as well as representing BlackRock values in appearance, presentation, and manners. This role will be reporting to the regional facilities manager based in Paris and part of the local and global front of house team.  

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be a fiduciary to their clients, passionate about performance and commitment to a better future.

Core Responsibilities 

Welcome all visitors warmly and genuinely to BlackRock, whilst walking them through the process of guest registration, keeping them updated about their host / meeting, taking care of their needs during their visit to BlackRock and wishing them a fond farewell. 

Customer Service 

• To ensure all visitors to the building, both internal and external, are correctly registered and issued a pass as per BlackRock security standards and are given a prompt and efficient service and expectations are consistently exceeded. 
• Track all visitors, including vendors, visiting employees and guests. Providing quality data as required using Resource Scheduler. 
• To alert hosts to their visitor’s presence and keep visitors updated about their host’s arrival time; ensuring all visitors are collected by their hosts. 
• To maintain an effective customer focus in all activities. 

Meeting Room Support  

• To process and manage conference room bookings and requirements. Ensuring all booking data is captured in Resource Scheduler within the prescribed timescales. 
• To undertake daily checks of meeting rooms to ensure they are kept clean, tidy, and fully operational in terms of services and supplies; raising Corrigo Work Orders as required. 
• To assist in the conference room set-ups as required, including furniture changes and adjustments to moveable walls (where applicable). 
• To order and deliver to meeting rooms any catering as required. 
• To make and deliver refreshments to the meeting rooms as required. 
• To support basic troubleshooting of Audio-Visual equipment for the meeting rooms and provide first-line resolution or escalate requirements as necessary to AV team.    

Office Support  

• Answering the phone in a professional manner consistent with BlackRock’s global standard. 
• To liaise with the BlackRock employees about all the services offered at reception.  
• To ensure the reception desk, waiting area and meeting rooms are maintained to highest standards of tidiness and cleanliness. 
• Manage incoming and outgoing courier and other packages or mail as required. 
• Managing and completing printing and binding requests.  

Additional Core Requirements 

• To work closely with the FM, Technology and wider building services teams to provide the best possible service to all clients and employees. 
• Procure and distribute pantry amenity supplies and stationery. 
• To always wear the client approved uniform and name badge when on duty and in line with the required stan