Senior Manager, Event Operations

How You’ll Contribute

The National Geographic Society headquarters, based in Washington, D.C., is undergoing a significant renovation project on its campus (called Base Camp), which will be completed in 2026. Components of the new guest experience will include a state-of-the-art pavilion entrance, auditorium, iconic photo gallery, exhibition space, immersive walk-through attraction, retail, food and beverage, education center, archives, tours, and exciting new event space. A fully sustainable, on-brand hotel may also be built and operated by a third party on the campus. The capstone of the renovation is a one-of-a-kind nighttime experience in the courtyard.


The Senior Manager, Event Operations leads the Event Operations within the Hospitality and Retail department for the Museum of Exploration. Tasks to include ensuring the efficient execution of internal and external events held at the museum and across the National Geographic campus. Coordinating with event support teams to ensure accurate sequencing of pre and post event procedures to achieve the highest level of guest satisfaction. This role reports to the Sr. Director of Hospitality and Retail on the Operations team.

Your Impact

Responsibilities Include:

Event Management & Execution (40%)

• Develop event operations procedures and strategy in support of the Society’s event business objectives

• Lead the end-to-end execution of both internal and external event reservations, including overseeing setup, run of show, and breakdown.

• Manage event logistics including coordinating with vendor load-in, catering setup, and A/V support

• Serve as the event day primary point of contact and showrunner for clients and internal teams to ensure smooth operations and guest satisfaction.

• Conduct pre-event walk-throughs to capture questions and feedback from vendors, internal teams, and clients.

• Gather postend post event nightly report to key internal stakeholders 

Coordination & Collaboration (25%)

• Lead weekly events and bookings meeting to confirm upcoming event needs and timing requirements for all internal service teams (AV, Janitorial, Catering, etc)

• Coordinate with event services teams to ensure accurate staffing and dissemination of vital event information for staff working events

• Ensure proper recording of required documentation include collection of COI, release forms, and other relevant event documents

Leadership (20%)

• Provide operational instruction to onsite support teams (AV, Visitor Experience, Janitorial, vendors, and others) during event setup, execution, and teardown / loadout.

• Provide feedback to support team leaders about the effectiveness and service quality of support team members; suggest areas for process improvement.

Safety (10%)

• Maintain compliance with accessibility, building regulations, and safety for event planning and execution.

Technology (5%)

• Utilize Event Management System software to approve reservations, track requests, and plan

What You’ll Bring

Educational Background
Bachelor’s Degree Preferred

Minimum Years and Type of Experience
5+ years of event operations experiences preferably in a museum or visitor attraction setting.

Knowledge and Skills

• Experience in developing event operations procedures and strategy

• Ability to lead cross-functional teams

• Keen attention to detail

• Ability to work in a fast-paced environment with shifting priorities

• Strong written and oral communication skills

• Be able to repetitively lift 50 lbs

• Proficiency in Microsoft Office Suite and Google Workplace tools

Desired Qualifications

• Experience in supervising a team

• Proactive customer service mindset

• Ability to work nights and weekends

Supervision
None
 

Salary Information

The National Geographic Society offers a competitive and holistic total rewards package. Our compensation structure and transparent pay philosophy are based on industry-specific market data for similar-sized nonprofit organizations.

The salary range for this position accounts for a wide range of factors including but not limited to organizational need; specific skill sets; experience and training; certifications; and more. At the National Geographic Society, individuals are typically hired at or near the starting point of t