Patient Registration Supervisor

Pay Range:$31.11 - $43.64

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.

Shift Details

• M-F 8-5

Key Essential Functions and Accountabilities of the Job

• • Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions. 

  • Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment. 

  • Protects confidentiality/privacy and avoids gossip in verbal, written, and electronic forms of communication or information sharing. 

  • Supervisory Responsibilities.  General supervision of Patient Registration Specialist staff, including training staff on the registration procedures, and the requirements for establishing and registering patients. Evaluating and working to improve staff competencies to ensure that staff performs at an optimum level. This includes establishing standards of performance for conduct and productivity for each staff member, and evaluating staff as needed. Facilitates staffing needs including recruitment, interviewing, and hiring of staff. Coordinates staff scheduling and work assignments.  Additionally, this position is responsible for handling personnel issues with guidance from the Patient Access Manager. Schedules and conducts routine staff meetings to ensure good internal and inter-departmental communications. 

  • System Related Responsibilities.  Responsible for maintaining user rights accessing Cerner. Acts as a technical resource for all registration related areas. 

  • Contributes to projects and initiatives that are related to or that affect Patient Registration. 

  • Works with Patient Access Manager for other duties as assigned. 

  • Dyad partner 

  • Site supervisor 

  • Training 

  • Reporting: Schedule fill rate tracking, third next available 

  • Monitors incoming schedule requests messaging 

  • Monitors standby/waitlist  

  • Manage provider schedules/blocks 

  • Recruitment 

  • HR Disciplinary 

  • Monitors attendance and staff schedules/coverage 

  • Leadership 

  • Main point of contact at local site as a subject matter expert in patient registration 

  • Manages escalations  

  • Coordinates team huddles and meetings 

  • Participates in required leadership meetings 

  • Manages deposits  

  • Manages a team of  approximately 5-15  

  • 50 % Monitoring daily operations, auditing and training employee performance.