Senior Fraud Customer Engagement Consultant

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

• Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, project management, implementation management and/or fraud management experience

• Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas

• Effective customer-service orientation and relationship-building skills

• Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources

• Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges

• Advanced skills with MS Word, Excel, and PowerPoint

• Fluency in Spanish or Portuguese (Preferred)

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your development in: 

• Customer Engagement experience

• Fraud management or identity and access management experience

• Exposure to the financial services or insurance industries

• Knowledge of TransUnion’s fraud and identity product and services

• Working knowledge of JSON, Tableau, Looker and/or Big Query

Impact You'll Make:

As a Senior Customer Engagement Consultant, you are an integral part of the Customer Engagement Team delivering critical services to our customers. You own the operational relationship with high level premium and strategic clients and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, strategic operation reviews, operational support, fraud analyses and consulting activities. You proactively lead engagements to provide best in class insights and deliverables. You provide subject matter and industry expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.

• Engagement Management: Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.  Help customers make decisions to meet their technical and business objectives by providing best practices by proactively identifying and closing gaps.  Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement

• Project Management: Lead and deliver strategic initiatives and customer engagements.  Apply demonstrated proficiency to understand business and technical requirements to plan and manage all phases of a customer project lifecycle to ensure successful project delivery.

• Subject Matter Expertise: Provide specialized expertise for all operational related initiatives for the Global Fraud Solutions group and have a willingness to learn and adapt to new skills.

• Problem Solving: Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value. Initiates changes to project direction where required, and able to decide and act without the total picture.

• Commercial Orientation: Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business. Collaborate with sales to support proof of concept customers, renewals, and