Call Center Operations Manager- Remote Bogota,Colombia

<p>At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. </p> <p>Are you someone that pays great attention to detail, who <em>AIMS HIGHER</em>. <em>REACHES FARTHER </em>when it comes to challenges and solving problems? Can you <em>ACT BOLD.BE PASSIONATE </em>with your impressive analytical skills, reporting, and coaching?  Can you <em>BE ONE.HELP MANY</em> in a way that provides a positive experience? Do you want to <em>BE DIFFERENT.BE YOU </em>and <em>LEARN MORE.TAKE ACTION</em>? </p> <p>JOIN OUR TEAM TODAY! </p> <p>We are hiring a <u>Call Center Operations Manager</u> for our call center in Colombia. This full-time position offers paid training, health benefits, and opportunity for professional growth. You must possess a positive and analytical mindset with a desire to identify root causes, coach to opportunities, and provide recommendations of your findings.    </p> <p> </p> <p>OBJECTIVE  </p> <p>Responsible for teams providing support to business operations and multiple client needs. </p> <p>ESSENTIAL FUNCTIONS  </p> <ul> <li>Plans, organizes, directs, and controls operations  </li> <li>Analyzes workflow and assignments to ensure operations run efficiently  </li> <li>Provides direction to staff members in resolving problems which arise with internal or external customers  </li> <li>Meets with customers to determine needs, solicit feedback on service levels and implement solutions to address issues  </li> <li>Adapts departmental plans and priorities to address resource and operational challenges  </li> </ul> <p> </p> <p>REQUIRED EDUCATION AND EXPERIENCE   </p> <ul> <li>Bachelor's Degree or equivalent 6+ years of work experience  </li> <li>2-3 years experience managing a team of 5-15+ </li> </ul> <p>COMPETENCIES  </p> <ul> <li>Analytical problem solving  </li> <li>Ability to follow directions.  </li> <li>Process Design  </li> <li>Excellent oral and written communications skills  </li> <li>Stakeholder Management  </li> <li>Project Status Reporting  </li> </ul> <ul> <li>People Management  </li> <li>Matching projects to Company priorities  </li> </ul> <p> <a name="_Hlk150357681"><u>BENEFITS &amp; PERKS:</u></a></p> <ul> <li>The base monthly salary- 5,500,000 COP</li> <li>Paid Training</li> <li>Comprehensive health insurance package</li> <li>Paid vacation and holiday time off.</li> <li>Great work environment</li> </ul> <p><a name="_Hlk152850750"><u>About Continuum Global Solutions, LLC</u></a>  <br/> Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at <u>www.continuumgbl.com</u>.  </p> <p> </p> <p>Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.   </p> <p> </p> <p>Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address.  In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to <u>Corporate.Security@continuumgbl.com</u>.  </p>