Sr Channel Program Specialist

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview: 

The Senior Channel Program Specialist is a key contributor to the Entrust Partner Program Design and Operations team, responsible for driving and executing critical components of partner onboarding and partner lifecycle management. This role requires a comprehensive understanding of the Entrust Partner Program and Partner Technology Platforms and close collaboration with channel sales and cross-functional teams to ensure a seamless partner experience.

The Senior Specialist is foundationally critical to the partner experience across Entrust’s Digital Security, Identity Security, and Issuance portfolios.

Key Responsibilities:

• Partner Onboarding

  • Collaborate with channel sales to manage the new partner inquiry process

  • Ensure accurate setup of partner accounts and contacts in Salesforce including appropriate access to legal documents and partner engagement platforms

  • Drive improvements to efficiencies in partner onboarding and partner experience

• Due Diligence & Agreement Management

  • Serve as liaison between Partner Program team and Compliance team for partner due diligence assessments and the digital tool used for that purpose.

  • Guide channel sales and partners through due diligence requirements, agreement issuance and management during onboarding and expansion phases.

  • Facilitate the migration of partners from legacy agreements to updated templates

• Partner Lifecycle Management

  • Contribute to the annual partner review process, including partner program tier review, partner promotions and demotions

  • Drive the audit and update process for roles and contacts, including coordination with regional channel program managers, which enables effective training program governance, partner comms, and engagement with technology platforms

  • Maintain program guides to reflect updates to program and changes in products and routes to market

  • Drive select aspects of Partner Advisory Council planning and follow up

  • Manage all aspects of the partner locator on Entrust.com

  • Other responsibilities as assigned.

Basic Qualifications:

• BS/BA Degree in business management, marketing or equivalent

• 3-5 years Channel operations or sales operations related experience.  Digital Security or Issuance business experience a plus

• Communication and interpersonal skills: Excellent communication, negotiation and relationship-building skills are crucial for this role

• High levels of organizational skills are necessary to manage multiple partner relationships and complex workflow.

• Proficient in MS Office applications such as Word, Excel, PowerPoint, and technical proficiency with other business platforms etc.

• Must be able to lawfully work within the US and have unrestricted work authorization for US 

Preferred Qualifications:

• Familiarity with CRM systems (preferably SalesForce) and partner management platforms, along with a willingness to learn new tools

• Have “Can-do Attitude” and look for opportunities to streamline and implement new processes and procedures

• Excellent written and verbal communication skills in English – multi language skills an advantage

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:  

• Career Growth: Whether you’re a budding developer or a seasoned expert