Consumer Research Analyst, Growth Insights

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast/Xfinity is looking for a detail-oriented Analyst of Growth Insights to support the growing Consumer Research & Insights (CR&I) organization.



This individual will support stakeholders in growth and competitive teams across several areas (Internet, Mobile, Entertainment, Home) reporting into the Senior Manager of Growth Insights. This position will work closely and collaboratively with cross-functional partners in the following teams: Enterprise Business Intelligence; Strategy Performance and Analytics; and Loyalty Strategy and Rewards teams.

This individual must have a proven track record of analyzing data, experience with report development in primary research projects, as well as an interest in both the telecommunications industry and learning and growing job responsibilities within our team.



Responsibilities include active, in-depth participation in Growth research projects from start to finish, including participating in meetings with stakeholders, data analysis, report development and refinement. The candidate will be working on a variety of topics such as: gauging consumer interest in our services, uncovering consumer needs and pain points; purchasing behaviors; positioning, packaging, product development; and emerging trends in a highly competitive and ever-changing business environment and retention.

Job Description

Position Details: 

• Work with Senior Manager, Growth Insights to prioritize tasks and responsibilities as set below 

• Actively participate in meetings with Consumer Research & Insights colleagues and Growth stakeholders to understand key business questions and consumer research needs 

• Assist in execution of both qualitative and quantitative research projects, supporting growth and competitive partners across all areas of the business (Internet, Mobile, Entertainment, Home) 

• Synthesize data and draft research results, key takeaways, and actionable insights through compelling storytelling (written and verbal). Understand stakeholders’ key business questions and be able to report in a way that is clear and compelling to them, including iterations 

• Assist in managing external vendors through all phases of research projects 

• Stay current on industry trends, and seek new ways to utilize research to support company initiatives 

• Consistent exercise of independent judgment and discretion in matters of significance 

• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary 

• Other duties and responsibilities as assigned 

 

Successful candidates display the following characteristics: 

• Highly organized - able to prioritize multiple tasks to deliver quality results on time 

• Deeply curious – interested in telecommunications business both within Comcast but also across the competitive landscape 

• Able to work with minimal oversight o