Senior Customer Insights Analyst

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

The Senior Customer Insights Analyst is responsible for developing and supporting data visualization solutions as part of the Enterprise Business Intelligence team within Global Healthcare Services. You will work in conjunction with business leaders to gather requirements, including business objectives and KPIs to manage objective outcomes. You will provide recommendations and insightful analytics to senior management that leverage empirical data analysis through building data sources and creating dashboards from multiple data sources.  The Senior Business Analysts will serve as a data expert to the organization and continually work to improve and optimize current reporting practices. You will present reports to business leaders through Tableau in order to help the business meet their objectives. The ability to analyze data and communicate the "story" the data represents is critical to the success of this role. This position does not report through Information Technology. The role focuses on Business Operations reporting. The ideal candidate will have experience analyzing business trends through data and presenting those trends to business leaders.

*This position is located onsite in Mentor, Ohio with the opportunity for a hybrid work schedule. Preference will be given to those currently living within commuting distance of Mentor, Ohio.

What You'll Do as a Senior Customer Insights Analyst

Report Design, Development, and Presentation:

• Responsible for the statistical modeling, metric definition and visualization that enables business leaders to make decisions throughout the organization.
• Participates in project planning to align project goals and timelines with available resources
• Presents key insights to Senior Management with insightful recommendations to improve business performance
• Leads projects to develop and deliver a self-service interactive presentation platform utilizing a variety of technologies.

Financial and Operational Analytics:

• Provides comprehensive review of financial and operational performance using data visualization across multiple forms of media
• Conducts in-depth pricing analysis, including price elasticity studies, margin optimization, and competitive pricing assessments.”
• Partners with sales, finance, and product teams to develop and maintain pricing models, tools, and dashboards.”
• Monitors pricing performance and provides actionable insights to support pricing decisions and revenue growth.”
• Responds promptly to reporting requests and partners with team to support ad hoc analysis requests
• Provides complex territory analytics with a comprehensive review business and operational performance
• Manages routine optimization of business territories and workload balancing
• Leads as a subject matter expert in support analytics for marketing and operational performance.

Requirements Documentation and Quality:

• Assists in research and documentation of project requirements
• Works closely with senior management, other analyst, and key stakeholders across all other layers of management to gather requirements, design solutions, and align BI deliverables to meet organizational needs
• Defines standard work for all reporting and document steps to repeat analysis
• Strong focus on quality results including the ability to validate report results
• Ensure quality metrics in place to continually improve report practices and procedures
• Ensures reports, dashboards and key performance indicators (KPIs) are accurate, high quality, intuitive to ensure utilization within the organization.
• Identifies, analyzes, interprets trends or patterns in complex data sets and introduces policy recommendations.

Technology Subject Matter Expert:

• Develops training content, materials and educational curriculum for business stakeholders on data tools, dashboards and analytical reporting.
• Demonstrates and trains sales, operations and finance staff on basic analytical interpretation, standard report execution, and presentation preparation.
• Serves as a Subject Matter Expert as well as a technical expert for STERIS Personnel as it relates to systems, data, and reporting tools.
• Provides instruction on the effective use of IT tools used to gather and present accurate information to internal /external stakeholders.

The Experience, Skills and Abilities Needed

Required:

• Bachelor’s Degree is req