Senior Project Manager - Remote

Description

Senior Project Manager - Remote

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Requirements

The Senior Project Manager Hybrid / Remote is responsible for administering overall operational supervision and accountability for projects and service for the assigned accounts. iThe Senior Project Manager is responsible for the daily supervision of incoming service and installation requests, the operational delivery for the account support team, and the metrics based supervision of a team of Project Managers, Project Coordinators and Operations Expeditors, typically of 8 or fewer employees. The Senior Project Manager is responsible for operational status, risk, and delivery communication with Sales and Customer Experience personnel. In the case of assigned accounts where a Customer Experience resource is not assigned, the Senior Project Manager serves as the main point of communication between the assigned customer, Operations and Sales.

PRIMARY DUTIES:

• Lead the implementation of project and process management methodology, standards and tools to drive and facilitate successful project delivery in conjunction with the Project Management office where applicable.

• Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis

• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team

• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget

• Accurately estimate costs and revenue for the life cycle of Projects and/or Programs according to our company goals and standards

• Maintain accurate and detailed information on Projects and/or Programs pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders

• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid. New Era Technology www.neweratech.com solutions@neweratech.com

• Conduct financial forecasting of all projects assigned to the Project Team, maintaining Project Team budget and P&L profitability

• Develop strong partnerships across the organization to ensure project collaboration and success

• Build and maintain trusted relationships with customers and stakeholders

• Act as the main point of contact and communication between all internal and external contacts

• Provide upper management with assessments and identification of potential new business relating to assigned customer

• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement

• Drive measurable operational excellence improvements in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.

• Assist in the building and development o