0751 - Service Center Shop Manager

Summary / Objective
The Shop Manager’s primary job function is to be responsible for the success of the company’s service facility under the direction of the Service Manager. This position will be responsible for managing the Service Techs and Delivery Representatives and providing input to the Service Manager. The Shop Manager will be responsible for the proper scheduling of the techs, managing the flow of the repairs for efficiency and ensuring that all parts are available to achieve the required turnover on all service repairs.

Supervisory Responsibilities
Manage the Service Techs and Delivery Drivers to provide service to the stores of Bestway along with other related business opportunities to service.

Leadership
• Responsible for the proper scheduling of service repairs and working in tandem with the Service Manager on the logistics of delivery and pick up of all stores and other customers for consistency and efficiency.
• Responsible for ensuring that all diagnostics are performed properly and will assist when required.
• Responsible for ensuring the shop, equipment and vehicles are available and maintained in excellent order.
• Work to ensure that all repairs were properly diagnosed and cost of repairs is accurately priced for company objectives.
• Responsible for the overall cleanliness and organization of the Shop.
• Responsible for the maintenance of the company’s vehicles.

Competencies
• Team Builder – ability to work cohesively with a team
• Time Management & Prioritization – the ability to identify problems and collaborate with Service Manager for solutions.

Qualifications

Minimum of 5 years of experience in the management of a Service Center for electronics, appliances, and furniture repair.

Position Type / Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Saturday 8:00 a.m. to 6 p.m. and will require additional hours as needed.

The Shop Manager Position is required to embrace and represent the Bestway’s Bring It Values!

• Caring
• Integrity
• Servant Leadership
• Ownership
• Fun