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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Join the CX/OPEX Operational Excellence team and lead enterprise‑level insights that shape how leaders know and understand their clients with the ultimate goal to improve the client experience. You’ll coach and elevate a high‑performing analytics team to turn complex data into executive-ready, actionable insights. You’ll build and scale dashboards and reporting that meet enterprise business needs—while leveraging automation to simplify workflows and accelerate impact. You’ll bring data to life through exceptional PowerPoint storytelling, translating trends, drivers, and opportunities into crisp narratives leaders can act on. Preferred: experience working with complaints data and the broader enterprise reporting ecosystem, including using complaints insights to surface issues and prioritize remediation.

**On-site/5 days a week - Charlotte, NC or Atlanta, GA**

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

• Career-level professional job that applies in-depth knowledge within own professional discipline and a foundational understanding of concepts and principles of other related professional disciplines.

• Applies knowledge of best practices derived from experience and external networking to solve a range of complex technical and operational problems.

• Takes a new perspective on existing solutions to solve complex problems.

• Exercises judgment based on the analysis of multiple sources of information.

• Leads small projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives.

• Impacts a range of client, operational, project or service activities within own team and other related teams.

• Explains and interprets complex, difficult, or sensitive information.

• Acts as a resource for teammates with less experience.

• Works independently and receives minimal guidance.

• May have people management responsibilities for a small team.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and 2-5 years of related experience or an equivalent combination of education and experience.

• In-depth knowledge of principles, practices, theories, and/or methodologies associated with the professional discipline (e.g., information technology, project management, finance, risk management, etc.).

• Focus on process automation to improve efficiency 

• Understands foundational concepts of other related professional disciplines.

• Experience managing small-mid size projects with some complexity.

• Knowledge of the industry's competitive landscape and the factors that differentiate Truist and its competitors in the market.

• Ability to interpret and explain complex information to a range of audiences and build consensus among different stakeholders.

• Ability to provide direction and mentor less experienced teammates.

Preferred Qualifications:

• Master's degree or MBA and 6 years of related experience. Previous experience in the