Client Service Delivery Analyst

Client Service

 

Let’s be unstoppable together!

 

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

 

What will you be doing?

The Client Service Frequent Shopper Program (FSP) Manager is responsible for service excellence and maintaining a deep understanding of customer needs and requirements.  Responsibilities will include engaging with retailer and CPG customers, internal Circana stakeholders as well as Engineering and ETL teams.  The FSP Manager is the key point of contact for service-related change requests or issues in the FSP models.

 

Job Responsibilities

• Provide on-going support and expertise for the FSP solution, including answering data questions, managing change requests and ensuring the accuracy of daily and weekly model updates.
• Partner with retailer client contacts to understand business requirements and subsequently create technical specifications for enhancements.
• Work closely with functional teams (e.g. Product Management, Support, Sales) to prioritize and appropriately address customer needs.
• Collaborate with virtual and diverse teams (i.e. offshore and onshore) to ensure all change events and client deliverables are on time and accurate.
• Troubleshoot issues, communicate to cross-functional teams to resolve, and provide status updates to end-users.

Requirements

• BS/BA with 3+ years of experience working with a Retailer or Consumer Packaged Goods (CPG) company using syndicated data or retailer loyalty data
• Strong project management, process, and problem solving skills
• Experience with project management software (e.g., Jira, Monday.com, or MS Project), MS Excel and Power Point, and data visualization platforms (e.g., Tableau, Power BI, Circana Unify) a plus
• Strong Communication skills, both written and verbal
• Self-starter with a strong sense of urgency, perseverance, and the creativity to overcome obstacles to achieve project goals.

• Must be able to perform as an effective member in a fast-paced global team-oriented environment, keep a positive attitude, and achieve desired results while working with minimal supervision

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

 

Location

This position can be located in the following area(s): Remote

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our