Principal Partner Solutions Engineer, East

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI.   We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.   Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the role:

As a Principal Partner Solutions Engineer, you will be at the forefront of our partner go-to-market strategy, acting as the technical and strategic voice that connects Cresta's AI-powered platform with partners like Five9, Accenture, Google, and other ecosystem players. Your role is both customer-facing and partner-facing: helping prospects understand the joint value of Cresta + partner, and internally guiding teams to shape the right technical narrative across diverse business contexts.

You’ll lead with strong soft skills, grounded in domain expertise and technical fluency, and bring a scrappy, entrepreneurial approach to problem-solving. If you’re excited by working cross-functionally, thinking beyond a single product, and crafting compelling joint stories across industries, this role is for you.

This role will be Remote — Preferred candidates in Eastern or Central Time Zone

Responsibilities: 

Own the Technical Partner Narrative

• Deliver impactful presentations on our Services approach and how it supports our broader partner-led strategy.
• Tailor messaging and demos to show how Cresta and partner technologies jointly solve real-world business problems.
• Represent Cresta in co-selling motions, including joint pitches, workshops, and executive conversations.

Translate Complexity into Clarity

• Drive discovery with both partners and prospects to understand use cases across multiple business units (not just contact centers).
• Build compelling solution architectures that highlight the synergy between Cresta and partner ecosystems.

Lead Technical Validation

• Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
• Educate partners on how to position and technically validate Cresta alongside their own services and platforms.

Bridge Field and Product

• Gather feedback from the field—customers, partners, and internal stakeholders—to inform product roadmap and packaging decisions.
• Influence our services strategy to better align with partner delivery models.

Evangelize Internally and Externally

• Be a champion for partner success across Sales, Product, Engineering, and Customer Success.
• Train and enable internal SEs and partner teams on our joint value proposition to reduce repetitiveness in GTM motions.

 

Qualifications We Value:

• 10+ years in a customer-facing role, with at least 5+ years in technical pre-sales at a high-growth SaaS or AI company
• Experience working with or selling into partner ecosystems (e.g., GSI, BPO, and CCaaS)
• Proven ability to communicate with executive and technical audiences, simplifying complex ideas into business value
• Resourceful, scrappy mindset—comfortable navigating ambiguity, building from scratch, and adapting to shifting priorities
• Passion for storytelling, collaboration, and delivering value beyond a single product view
• Highly organized, with exceptional written and verbal communication skills
• Located in the Eastern or Central Time Zone (or willing to work primarily in those hours)

Perks & Benefits: 

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