Case Manager - Refugee Post Resettlement

Date:                      July 2025

Job Title:                 Refugee Post-resettlement Case Manager

Department:             Refugee, Immigration, and Employment (RIES)

Reports to:               Post-resettlement Program Manager

FLSA Status:             Non-Exempt

WC Code:                        

EEOC Code:            

Grade Level:            

General Description

Under general supervision from the Program Manager, the Post-resettlement Case Manager provides transitional services for refugees and other eligible participants in the New York State Refugee Resettlement Assistance Program. The Transitional Case Manager works in coordination with other agency staff as well as community partners, volunteers, and service providers to connect refugees with appropriate services to help them attain self-sufficiency.

Essential Duties and Responsibilities

• • Provides appropriate information in response to queries regarding program services.
  • Screens potential clients for eligibility for state, federal or other programs
  • Provides intake and completes program applications.
  • Conducts needs assessment to eligible clients.
  • Provides referral to appropriate departmental, agency, or external programs.
  • Provides direct assistance services including counseling, advocacy, intervention, facilitation, transportation, health case management, and other program allowable services.
  • Documents service provision through case log entries, maintains client casefiles, and secures appropriate documentation per program requirements.
  • Enters and updates client and program data in program, NY state database, and other tracking platforms.
  • Participates in regular program quality assurance practices and keeps track of quality assurance activities.
  • Assists the program in preparing for internal and funder monitoring.
  • Adheres to agency case management principles, resettlement program service delivery philosophy, and internal program manuals. 
  • Helps with case management services in resettlement program if needed. 
  • Assists in the preparation and submission of required reports.
  • Maintains the confidentiality of all client records per the requirements of HIPAA.
  • Participates in strategic planning and program development as well as in meetings and staff training activities.
  • Is actively involved and committed to accessing community resources.
  • Is aware of and actively supports the agency’s cultural competence goals, efforts, and activities.
  • Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training, and attendance at conferences and workshops.
  • Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
  • Other duties as assigned.

Note:     The above description is illustrative of tasks and responsibilities.  It is not meant to be all inclusive.  Employees are required