Field Auto Damage Adjuster - Providence, RI

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Field Auto Damage Adjuster, you will play a critical role in our auto claims handling process by writing estimates at customer homes, repair shops, or tow yards. This role involves a wide range of interactions—face-to-face, virtual, and written communication—as you assess and finalize estimates. You’ll work across various claim types, including repairable estimates, total loss assessments, and virtual inspections, making for a dynamic and engaging work environment.

Key Responsibilities

The Customer Service Expert

• You will live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always
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The Investigator

• You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.
   

The Effective Communicator

• You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
   

The Negotiator

• You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
   

The Problem Solver

• You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
   

The Recorder

• You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Work Location

• This position is a field-based role. To be eligible for this role, you must be in or near the following locations: Providence, RI.
• This position is eligible for a monthly internet stipend of $80 to offset the costs of internet expenses.
• Company car may be provided.

Notice of Licensing Requirement

• As a condition of employment, you may be expected to obtain an adjuster’s license in multiple markets.
• All required licenses will need to be obtained within 60 days of hire.
• You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Education and Experience

• Minimum 24 months of experience writing auto damage estimates.
• Proficiency using auto estimating programs such as CCC One, Audatex, and Mitchell.
• Valid driver’s license.

Functional Skills

• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.

Allstate Benefits

Allstate cares about you and your wellbeing. We offer a comprehensive total rewards package that includes pay, benefits, and programs to help you balance work with the rest of your life. You can choose whatever benefits ar