Customer Support Specialist
SharpContraAbout the role
Company Description
About Us:
At Nexmos Design, we craft unforgettable experiences through innovative event solutions. From intimate corporate gatherings to large-scale public festivals, our team combines creativity with precision to bring each client’s vision to life. Based in Columbus, OH, we pride ourselves on forging lasting relationships through exceptional service, attention to detail, and a passion for design-driven events.
Job Description
Job Description
We are seeking a Customer Support Specialist to join our dynamic team in Columbus, OH. The ideal candidate will be the first point of contact for clients, providing timely and effective solutions while ensuring a positive experience with our services. You will play a vital role in maintaining client satisfaction and supporting internal operations.
Responsibilities
Respond to customer inquiries via phone, email, and ticketing systems
Resolve customer issues efficiently while maintaining a professional demeanor
Maintain detailed records of client interactions and solutions provided
Collaborate with internal departments to improve processes and customer experience
Monitor client feedback and contribute to service improvement initiatives
Assist with onboarding new clients and supporting ongoing projects when needed
Qualifications
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
Minimum of 1–2 years of experience in customer service or support roles
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask in a fast-paced environment
Familiarity with CRM and support ticket systems is a plus
Additional Information
Benefits
Competitive salary ($54,000–$62,000 per year)
Opportunities for professional growth and advancement
Collaborative and supportive work environment
Paid time off and holidays
Health, dental, and vision insurance
Ongoing training and development programs
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