Jobs and Careers

Logistics Implementation Project Manager - Remote

Remote USA, United StatesRemotefull_timeVerifiedPosted 6 Aug 2024

💰 $90,000/yr

About the role

WHO WE ARE

Pallet is a company dedicated to disrupting the logistics industry. Located in San Francisco, CA, we've secured $21 million in funding from investors, including Bain Capital Ventures and Bessemer.

Our flagship product is a Transportation Management System (TMS) and Warehouse Management System (WMS) designed to streamline business operations. We've eliminated data entry, integrated warehouse management, automated billing processes, and more. At Pallet, we provide end-to-end logistics visibility, control, and optimization. Our TMS and WMS offer the tools to enhance logistics operations, reduce costs, and improve customer satisfaction with faster and more reliable delivery times for logistic providers.

Join us on our journey to transform the logistics industry and be a part of the future of business growth with Pallet.

This role is Remote

ABOUT THE ROLE

As an Implementations Account Manager you will be hand in hand with Jeff our Success Lead on implementing our top customers in our current vertical. With tons of opportunities for career growth as the company grows and scales.

WHAT YOU'LL DO

Work one-on-one with middle market customers to implement the Pallet platform across all their core workflows: order entry, dispatch, billing, and driver settlement.
Lead virtual and onsite training sessions on all of Pallet’s core workflows to help customers realize the full value of the Pallet TMS platform.
Manage the post-sales relationship with our customers to ensure they achieve their business goals using Pallet.
Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
Contribute in the development and documentation of processes and best practices.

WE'D LOVE TO HEAR FROM YOU IF YOU HAVE

Excited to travel ~50% annually by plane.
3+ years experience as an Implementation Manager, Project Manager, Account Manager (non-sales related), Solution Architect, Sales Engineer, Consultant, or Customer Success at a rapidly growing SaaS company.
Managing large scale clients and liaising with C-Suite leadership to understand their implementation requirements and acting as a bridge between internal and external teams.
Built training and performed live-training sessions for large customers averaging $50-100K contract size companies.
Proven track record of getting things done for clients and driving value for customers.
Stellar communication, presentation, relationship-building skills, and a deep commitment to driving an exceptional customer experience.
Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams.

SELLING POINTS

✔️ Travel and build up your miles and see different parts of the country

✔️ Opportunities for 0-1 account management experiences and advancements to team leadership or even management as the company grows and scales.

✔️ Enhance your technical knowledge of APIs and software implementations with a strong team from Doordash, AtoB, and LinkedIn

OUR CULTURE

⚡Pallet, nestled in the vibrant heart of San Francisco, just a stone's throw away from Montgomery Station, is more than just a workplace. We're a community where transparency thrives, and we embrace a collective spirit when it comes to problem-solving.

🚀 Our team is a diverse tapestry of top talent, with experience from companies like Ramp, Scale AI, Watershed, Rippling and a multitude of FAANG ex-employees. Their passion fuels our collaborative and industrious culture. But hey, we're not all about work—monthly happy hours, weekly paid dinners, and leisurely coffee strolls through bustling downtown SF are just a taste of the fun we add to the mix.

OUR BENEFITS