Senior Product Manager - Messaging Solutions

The SHOW comes alive at MGM Resorts International!

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

This role will be based out of the Las Vegas, NV or Dallas, TX area

THE JOB:

The Senior Product Manager for Messaging Solutions will oversee the end-to-end management of digital messaging and campaign initiatives across MGM's physical and digital properties. Acting as the CEO of their product area, they will balance strategic priorities, deliver high-impact solutions, and optimize performance to address critical customer problems and business opportunities. This role combines expertise in engineering, design, business, and customer empathy to drive growth and inspire cross-functional teams.

THE DAY TO DAY:

• Lead cross-functional collaboration with stakeholders across MGM to identify high-value areas and impact customer and business opportunities.

• Provide thought leadership in emerging technologies essential for product scaling and innovation

• Drive the end-to-end lifecycle of complex products and campaigns, spanning multiple feature areas and ensuring alignment with committed goals, customer needs, and operational excellence.

• Manage and optimize Adobe Campaign for email and push notifications, including the creation and maintenance of email templates that meet compliance and marketability standards.

• Oversee data governance, compliance, and quality assurance to ensure data integrity and regulatory standards are met.

• Collect, analyze, and report on data related to messaging campaigns, optimizing strategies, automating customer journeys, and implementing audience segmentation.

• Develop business cases with finance, analytics, and operational teams, creating data-driven strategies to achieve measurable business outcomes.

• Balance critical priorities and execute messaging initiatives with precision, ensuring timely delivery and alignment with strategic objectives.

• Lead a team of engineering, design, and operational members to deliver customer-focused products and experiences.

• Coordinate with various teams to prioritize and execute messaging projects, addressing platform issues or disruptions promptly.

• Enhance customer experience by optimizing messaging strategies and ensuring high-quality data management and reporting.

• Monitor and optimize campaign performance to meet targeted outcomes and improve real-time communication effectiveness.

MINIMUM REQUIREMENTS:

• Bachelor's degree or equivalent experience in Information Technology, Marketing, Business, or a related field.

• 5+ years of prior relevant experience in digital product management, with a focus on email and push notification platforms.

• Extensive experience with Adobe Campaign or similar marketing automation platforms.

THE PERKS & BENEFITS:

• Health, vision, and dental insurance

• 401k plan

• Professional development opportunities

• Tuition reimbursement 

• Exclusive discounts on entertainment, food, hotel stays, and more.

Are you ready to JOIN THE SHOW? Apply today!