Director, Client Services

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Executes the Company’s strategy related to new business development and client satisfaction by leading and coordinating activities, initiatives, and programs that promote the Company’s growth and ensure client satisfaction and retention.

JOB DESCRIPTION

• Maintains and manages ongoing relationships with the Company’s existing clients ensuring on-going communication with client representatives, requesting and reviewing client feedback regarding the Company’s performance and service, addressing and resolving client complaints, concerns, issues, and requests, and responding quickly and with urgency to provide reports, updates, and other information of interest and need to clients. 
• Leads and coordinates initiatives, activities, and strategies for new business/market development by identifying potential clients, cultivating relationships, soliciting business, creating and presenting formal business proposals,  and following up to consummate the business transaction.
• Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees, and provides regular progress reports to track changes in projections, timing, and anticipated fees.  
• Executes the Company’s new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats, preparing detailed reports for senior management, and making recommendations on actions for securing the Company’s business relationship with clients and/or the Company’s market position.    
• Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities, decisions, and issues, and ensure effective management of the client communication process. 
• Develops and distributes communication materials, brochures, promotional literature, and other collateral material to current and future clients to provide information about the Company, proactively announce future trends and direction, and promote the Company, its offerings, services and benefits. 
• Coordinates, implements, and finalizes due diligence assignments, and acts as liaison with brokers for new fee management business opportunities. 
• Improves client service and customer satisfaction by gathering client feedback through surveys and other tools, reviewing input and survey results, identifying themes and issues, and proposing and implementing innovative and cost-effective solutions. 
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.     
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Required Skills & Experience

• Employment history that demonstrates the application and usage of a sales and customer services background sufficient to cultivate client relationships, sell products and services, and maintain customer base.
• College degree in business, marketing, real estate, or related degree and/or equivalent experience in real estate, marketing, client relationships, or sales.
• Proficient in in developing strategies to pursue new business and cultivate growth within existing client relationships.
• Expertise in PMA negotiations and underwriting.
• Previous experience leading a team from RFP to client presen