Clinical/Practice Assistant Lead, Internal Medicine

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are located at One Hutchinson Drive in Danvers, MA. As an Internal Medicine office, we provide physical examinations, routine health screenings and preventative care for adults.

 

Job Summary

We are seeking a full time, 40-hour Clinic/Practice Assistant Lead to support our practice onsite Monday through Friday from 8:30am to 5:00pm.

The ideal candidate will bring hands-on leadership experience, with responsibility for supervising and supporting a team of approximately 10 Clinic/Practice Assistants.

Oversees day to day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.

Does this position require Patient Care? No

Essential Functions:

-Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
-May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office, and make patient appointments and maintain appointment records.
-May process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-Provides functional guidance to related team.
-Assists Supervisor with daily activities of practice staff.

 

Qualifications

Education
High School Diploma or Equivalent preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Assistant [National Certification] preferred

Experience
office experience 5-7 years required

Knowledge, Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Generally Accepted Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.

 

Additional Job Details (if applicable)

Preferred:

• 2 years of experience working in a community-based medical practice

• Epic experience preferred

 

Remote Type

Onsite

 

Work Location

1 Hutchinson Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$25.99 - $37.83/Hourly

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is