Guinness Storehouse Assistant

Guinness Storehouse Assistant, Visitor Experience Team

Closing Date: July 26, 2024

Permanent contracts, 12-Month Contracts, and 9-Month Contracts Available

Full time and part time roles available

Overview:

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse is recognised as the world’s leading tourist attraction welcoming millions of visitors every year. Since our launch in 2000, we've been on an incredible journey of growth and innovation. From our 360-degree panoramic Gravity Bar to our award-winning flagship store and the fascinating Guinness Archive, every corner is filled with immersive, sensorial guest experiences that tell our rich story. In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognized for your unique contributions, as we unlock a brighter, more exciting future together. If this resonates with you, come join us at the Home of Guinness.

We are seeking experienced Storehouse Assistants to join our team. The ideal candidate will have a proven track record in delivering best in class customer service and demonstrating a strong passion for working in the hospitality industry. The purpose of the role is to act as a Guinness Ambassador, to be welcoming and engaging with Guinness Storehouse visitors and ensure they receive courteous, friendly, and professional assistance always. 

Responsibilities:

Customer Service Excellence:

• Maintain a high standard of customer service throughout the experience.
• Ensure that all customers receive prompt and courteous service, and their needs are met efficiently.
• Handle customer complaints or issues promptly and effectively, striving for customer satisfaction.

Operations

• Guinness Storehouse Assistants are accountable for Core Standards and the Guinness Storehouse Mystery Visitor Experience.
• Guinness Storehouse Assistants are responsible for the delivery of key Interact and Engage activities. 
• Guinness Storehouse Assistants will tutor visitors in the art of tasting and pouring Guinness; will deliver visitor orientation and other interactive showcase experiences as required.  Assistants must be confident at presenting interactive experiences as required. 
• Guinness Storehouse Assistants will act as Guinness ambassadors during guided tours with media/ VIP’s/tour operators/ language schools/ Diageo representatives.
• Guinness Storehouse Assistants will be assigned to various teams - Quality, Engagement, EH&S, Team Trainer as the business requires and are expected to represent the business across these teams.
• Guinness Storehouse Assistants are responsible for ensuring quality standards and responsible service of alcohol guidelines are adhered to while serving Guinness, as well as back of house quality responsibilities.
• Guinness Storehouse Assistants must ensure all cash and credit transactions are carried out accurately. 
• Maintain a safe and clean environment, adhering to health and safety standards.

Qualifications:

• Leaving Cert or equivalent
• Fluent English Speaker, 2nd language highly desirable - French, Spanish, Italian, German, or Chinese
• Must have experience in public speaking/entertaining/performing.
• Must have 1 years’ experience working with customers face to face in hospitality/ tourism/bars.  

To be a success you will need to show the following:

• Confident creative mindset with ability to innovate & implement brand perfect initiatives.