Work From Home, Principal Associate- Supply Chain Analytics

Work From Home, Principal Associate- Supply Chain Analytics

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice.

• 23060 (Richmond, VA)

• 23320 (Chesapeake, VA)

• 33634 (Tampa, FL)

• 89144 (Las Vegas, NV)

• 75024 (Plano, TX)

• 19801 (Wilmington, DE) 

• 68521 (Lincoln, NE)

• 56301 (St. Cloud, MN)

Supply Chain Solutions (SCS) manages over 2 billion customer interactions annually for Capital One. SCS partners with over 25 suppliers and is accountable for ~$1B spend. In addition to managing and influencing every aspect of the credit card production and print media/marketing global supply chain (from paper mills to card manufacturing and logistics providers), this team delivers innovations across direct marketing and keeps Capital One out in front of the competition. SCS is embarking on an exciting transformation journey and we are looking for a Principal Associate to join our team! 

The Well-Managed Solutions (WMS) team within SCS is currently hiring for a Principal Associate (PA) that will take our Well Managed transformation to the next stage by developing innovative data models, metrics and insights that shape the future of supply chain operations. This PA role is perfect for someone who thrives on data exploration, curiosity, and creating structure in new evolving areas.   As a key member of the WMS team, this role will collaborate with smart and passionate leaders across first and second lines to deliver results that have a direct impact on the company’s bottom line.

Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on: 

• Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through data analytics, risk and control capabilities and insights

• Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data

• Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management 

This role requires a strong collaborative mindset and a balanced approach to driving effectiveness and efficiency across our operations. You should be a well-rounded and seasoned individual comfortable adjusting your approach to meet the unique needs of multiple stakeholder groups in a complex organization. Successful candidates will demonstrate a proven track record of data-driven decision-making and the ability to maintain momentum in a dynamic, fast-paced environment. Strong partnership and communication skills are essential to engage and influence critical stakeholders. The ideal candidate will have experience in supply chain analytics or operations, with a solid understanding of forecasting models and key operational metrics.

Responsibilities of this role include but are not limited to:

• Merge and clean large datasets from multiple sources to support forecasting and risk insights.

• Build and validate forecasting models to anticipate risk and operational performance

• Design and implement innovative performance metrics to track business and supplier outcomes.

• Partner directly with leadership as a codeveloper of strategy, bringing forward proactive insights.

• Translate Technical findings into business recommendations that drive decisions.

• Work independently, with strong ownership of deliverables and minimal supervision.

• Stay curious: explore new tools, test approaches, and share learnings.

• Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve automation opportunities. 

• Building relationships and collaborating with key stakeholders

• Furthering the Well Managed agenda within SCS to drive sustainabi