Senior Director, Practice Operations, General Medicine

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Director of Practice Operations, General Medicine will be responsible for the overall practice management of US care delivery operations for the General Medicine service line and will lead a team of Regional Practice Managers,  Practice Coordinators, and care team staff  to ensure the day to day success for a 50 state-licensed multispecialty telemedicine practice.

The Senior Director of Practice Operations will execute the strategic plans of the  General Medicine practice creating a successful patient experience, provision of high quality clinical care, efficient care delivery operations, and financial performance of the various practices. This role requires decision making that will materially affect the overall division and the organization's financial objectives, performance objectives and strategic results.

This role will serve as a key collaborator with key external stakeholders and various departments across Teladoc Health, including Clinical Operations, Clinical Quality, Product & Engineering, Marketing / Sales, Analytics, Revenue Cycle, Legal & Compliance, Provider Relations and Credentialing to drive performance initiatives and metrics.

Essential Duties and Responsibilities

Responsible for supporting General Medicine Practice Operations strategic goals through:

• Operational Management:
  • Oversees the daily operations of the virtual healthcare practice to ensure efficiency and effectiveness.
  • Actively lead and motivate care delivery operational team to optimize performance. Sets the tone for accountability and professionalism, both intra and interdepartmentally. 
  • Responsible for developing reporting and metric analysis to monitor performance and identify areas for improvement.
  • Advances operational business design to continually improve the products and services offered to patients.
  • Co-develop and implement strategic plans to enhance the practice's growth, financial health, and service quality.

• Staff Management:
  • Recruit, train, and evaluate the performance of staff to maintain a high-performing team.
  • provide leadership and support to clinical and non-clinical staff, ensuring adherence to best practice, compliance and regulatory requirements.
  • Develops and complies with appropriate policies to be evaluated and maintained.
  • Collaborates with Product & Training Teams and ensures providers and care teams are educated on new processes and procedures to promote productivity.

• Patient Care Coordination:
  • Assists in managing the provider network across Teladoc Health Medical Group, P.A. (THMG) W2 employed, 1099 contractors and Third Party MSO vendors.
  • Ensure high standard of patient care and satisfaction by coordinating with healthcare providers and support staff.
  • Address patient concerns and feedback to improve service delivery.
  • Other duties, as needed.

Supervisory Responsibilities

Yes

Required Qualifications:

• 7+ years of operational leadership in a multi-specialty practice in a clinic or ambulatory care setting
• Master’s Degree preferred
• Deep understanding and experience working in, developing and/or implementing integrated care models, value-based care models and population health management strategies.
• Comprehensive knowledge of virtual healthcare delivery systems, telehealth regulations, and digital health technologies.
• Demonstrated success in strategic planning, quality improvement, and managing healthcare clinical operations on a national scale.
• Exceptional leadership and team-building skills, with a proven ability to inspire and guide a diverse workforce across multiple states.
• Excellent communication and interpersonal skills, with the ability to effectively interact with diverse stakeholders nationwide.
• Comprehensive knowledge of healthcare regulations, standards, and compliance requirements applicable across the United States.
• Ability to function in a fast-paced, high-pressured environment and to be able to meet deadlines under extreme pressure.
• Well-organized and a self-motivator with a high Say-Do ratio.
• Must be able to generate and summarize reports and documents.

The base salar