Job Description Summary

Lead Business Analyst

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Job Description  

The Lead Business Systems Analyst team member is responsible for leading day-to-day issue support and quality system testing for business systems across the MMS US Region. In addition to the business analyst duties, the Lead Business System Analyst is a role model for the team that provides strategic direction to the team using best-practices where possible. This role works across the Business Transformation Team to identify process and learning improvement opportunities and works within the team to implement testing and production support changes to increase efficiency, improve the quality of work, and reduce support resolution times. This role works closely with Managers, Product Owners, other Business Analysts, offshore support, IT, and domain experts to continuously align and refine our Business Systems support and testing structures. 

Stay abreast of industry standard processes with an innovative demeanor. 

Business System Core technologies include SAP (ECC/CRM, S/4 HANA), Salesforce (Sales Cloud, Service Cloud, Salesforce Field Service, Community Cloud, Asset360), Genesys; CPQ Oracle, HPALM, and other tools.

 

Primary Responsibilities 

• Testing Leadership 

• Defines the Test Strategy and Vision for the Technology Enablement Team 

• Identifies and implements process changes to improve quality and scale testing efforts across multiple products. 

• Builds and maintains a consistent Test Management Plan across teams focused on ensuring product quality coverage and correctness for deployments. 

• Provides leadership and guidance to the Tester/BA Team through informative sessions, mentorship and coaching on testing best practices/continuous improvement. 

• Develops, tracks, and communicates testing metrics. 

Test Execution 

• Build a test-driven engineering culture that drives improvements in quality. 

• Develops test execution strategies, including dependencies and resources. 

• Identifies business process scenarios, leads test planning sessions. 

• Authors, implements, and reviews test scripts for functional, integration, and regression testing. 

• Performs testing validation in production (smoke testing). 

• Logs defects and works with IT and business on successful resolution. 

• Ensures tests meet quality validation requirements. 

• Coordinates and supports business testing –setup of test data, user provisioning, ensures data readiness for testing.  

• Provides demos when needed.