Metadata Product Support

Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™, IMAX® Enhanced and TiVo®.

Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with over 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. Our culture:We invent, develop and commercialize solutions that you’ll find in almost every technology product, from smartphones to cinemas, and in almost every place you can think of, from autos to homes.World-class companies are comprised of world-class people and Xperi is no different.We provide an environment that empowers our teams and enables them to enjoy a healthy and productive work-life balance for themselves, their families and our community. Job purpose:As a Metadata Product Support Specialist, you will be at the forefront of delivering cutting-edge, accurate, and dynamic metadata across Pay TV, OTT (Over-the-Air), IPTV, FAST (Free Ad-Supported Streaming TV), and CSP (Content Service Provider) platforms. You’ll serve as the vital connector between TiVo’s innovative product offerings and our valued partners and clients, ensuring seamless metadata delivery, rapid issue resolution, and ongoing product evolution. This is a high-impact role where you’ll collaborate with cross-functional teams—including editorial, engineering, and vendor operations—to champion the highest standards of data quality, customer support, and innovation.You’ll have the opportunity to drive customer satisfaction and success by engaging directly with customers, managing support tickets and issues to closure, monitoring KPIs and SLAs, identifying and resolving data gaps, and advocating for continuous improvements in workflows and data standards. Your proactive approach and strategic insights will help transform the way audiences experience content in an ever-evolving media landscape.    Here’s what you get to do:

• Become a metadata guru: Deepen your expertise in scheduling, content, channel lineup, imagery, matching, QA, and analysis, and use this knowledge to troubleshoot and future-proof data delivery.
• Champion automation: Identify opportunities to streamline data enrichment and elevate operational efficiency through automation and smart recommendations.
• Drive operational excellence: Optimize workflows and data processes across global teams and multiple high-impact projects—pioneering more effective ways to deliver premium metadata.
• Problem-solve like a pro: Analyze complex issues, pinpoint root causes, and lead the charge on innovative, data-driven solutions.
• Set new benchmarks: Elevate the quality and timeliness of data delivery, manage data enhancement flows, and ensure exceptional alignment with customer KPIs and SLAs.
• Own data integrity: Monitor data quality from third-party sources and internal feeds, flag discrepancies, provide actionable feedback, and inspire a culture of continuous improvement.

 Who we are looking for?Essential Requirements:

• Native or equivalent multilingual proficiency in English, with additional languages a plus.
• Customer-first mindset: Proven ability to engage with customers, manage support issues, and drive resolution to closure with a strong focus on satisfaction and partnership.
• Technical fluency: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), SQL, Jira (for ticket management), and comfortable navigating XML and JSON data structures.
• Analytical mindset: Ability to understand complex processes and work collaboratively to drive optimal solutions.
• Self-starter: Driven by a growth mindset and a relentless pursuit of operational excellence and innovation.
• Collaborative spirit: Eager to engage with diverse stakeholders, both internally and externally.
• Passion for content: Strong knowledge and enthusiasm for sports and entertainment metadata.

Desirable Requirements:

• Bachelor’s degree in Business, Communications, or a related analytical field.
• Genuine interest in the global entertainment industry and emerging content ecosystems.
• Familiarity with metadata warehousing and an appreciation for how machine learning can transform data-driven workflows.

Life @ Xperi:At Xperi, we value People, Customers, Performance and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business out