Marketing Product Ops, Senior Associate

As a Marketing Product Ops, Senior Associate within the Commercial Banking Digital Marketing team, you will play a crucial role in supporting the seamless execution of various product-related processes with an agile mindset. You will collaborate with cross-functional teams to streamline operational processes and propose improvements to enhance the efficiencies of the product team. This role provides an opportunity to work closely with product managers, marketing team, and stakeholders to align the product roadmap with business goals. 

Job Responsibilities:

• Maintain documentation of processes, workflows and best practices 
• Collaborate with cross-functional teams to identify and streamline operational processes
• Propose improvement opportunities to enhance the efficiencies of the product team
• Work closely with product managers, marketing team and stakeholders to ensure alignment of product roadmap with business goals 
• Utilize product management tools effectively and support team as needed with data input and hygiene 
• Provide support for various ad hoc tasks and projects within Marketing Product domain
• Support and maintain user feedback channels 
• Work closely with product managers to prioritize priorities/backlog to deliver against OKR’s 

Required qualifications, capabilities, and skills

• 4+ years’ work experience in product management function
• Bachelor’s degree in Marketing, Business, Operations Management or a related field
• Understanding of agile methodologies and their application in product development
• Strong analytical skills with a keen attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a cross-functional team environment
• Eagerness to learn and a proactive attitude towards problem-solving
• Ability to work in a highly regulated, fast-paced, and matrixed environment
• Must be flexible and able to reprioritize depending on business needs

Preferred qualifications, capabilities, and skills

• Product Management certification/s preferred but not required
• Agile certifications preferred but not required
• Background using Atlassian tools (Jira/Confluence, Algin) a plus 
   

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans