Client Delivery Market Coordinator

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference

The Opportunity:

The Client Delivery Coordinator manages overall Client Delivery initiatives, projects, and procedures. This position facilitates the capture, flow, and monitoring of Client Service’s key initiatives, develops initiative tracking and trending tools for management and adheres to goals/objectives. With some supervision, maintains communication with key stakeholders and ensures responsible parties meet expected deadlines. The coordinator ensures procedures are documented surrounding expectations for Client Delivery. Individuals must have a good understanding of the entire revenue cycle, including front end, middle and back-end services, working to improve the overall revenue cycle processes and efficiencies. This person must contribute to the Client Delivery team and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners. The coordinator will work closely with the Managers, Directors, Senior Director, and AVP of Client Delivery to align processes and procedures within a client or across multiple clients. The coordinator assists with new Client and Client Delivery leader onboarding and other projects as assigned. The coordinator reports directly to the Client Delivery Director. The coordinator has no direct reports. Travel may be required depending on assignment.

Job Responsibilities:

Client Integration & Strategic Alignment

• Supports key revenue cycle operations, onsite client initiatives, and organizational initiatives.
• Facilitates implementation of Ensemble Process, Technology, and Training Best Practices initiatives across Front, Middle, and Back-End Revenue Cycle.

Performance Management

• Under the direction of Client Services Leadership, Supports the development of project plans and timelines for performance improvement projects.
• Maintains deep understanding of Ensemble's Client Delivery policies and procedures. Actively monitors assigned clients for adherence to those standards and implements corrective action plans when standards are not met.
• Monitors client KPIs. Develops weekly/monthly status reports of Client Performance, Exceptions, and Deliverables to ensure agreed upon targets and timelines are met.
• Through reporting, monitoring, and communication, the coordinator supports adherence to specific objectives and performance standards as defined by client and statement of work, including but not limited to, AR aging, denial management, self-pay and POS/patient experience improvement.
• Maintains up-to-date knowledge of Operational Best Practices, Regulatory Policies, and Payers trends as they effect Client Performance, Compliance, or Relationship.
• Identifies gaps in client support/performance and proposes solutions (e.g. technology, services) to drive performance improvement.

Relationship Management

• Has strong interpersonal skills and proven ability to build relationships and organization alignment, influence decisions, engage onsite operational teams and drive results.
• Participates and leads program level meetings with program stakeholders.
• Assists client leadership in understanding back-office metrics, tools, and reports.
• Facilitates client meetings to review the revenue cycle operations performance and opportunities for improvement, strategic initiatives, partnership opportunities and escalated client support needs
• Interprets large data sets and creates analyses, scorecards, and visuals which provide transparency and drive operational performance
• Promptly escalates operational and/or client concerns to Ensemble leadership.

Experience We Love:

• 1-3 years of previous experience
• Highly organized, proactive, self-driven
• Intermediate Outlook, PowerPoint, Excel skills required (Advanced MS Applications skills preferred)
• Ability to read and interpret payor and regulatory publications/updates
• Ability to document procedures
• Comfort level interacting with Senior Leaders and Executives