Revenue Cycle Account Manager

Site: Wentworth-Douglass Hospital

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary:

The role serves as the primary liaison between designated practices or hospital sites and the Revenue Cycle Operations (RCO) team. The position is responsible for the proactive management, assessment, and optimization of the revenue cycle, including billing, coding, compliance, and financial performance. This role requires a deep understanding of systems, processes, and service-specific requirements, and involves developing and executing improvement initiatives, supporting new service setups, and providing regular performance analyses.

Does this position require Patient Care? No

Essential Functions:

Establish and maintain effective communication with assigned practices or hospital sites to identify and address business needs.
-Collaborate across departments (e.g., compliance, coding, digital, revenue integrity) to support integration of new services and business opportunities. Conduct regular meetings with stakeholders and provide timely responses to inquiries.
-Analyze monthly performance data, including projections and budget comparisons. Provide statistical reports and consult on performance variances.
-Conduct quality assurance checks and support implementation tasks. Maintain and prioritize issue lists; develop and implement action plans.
-Provide updates on RCO initiatives aimed at improving billing and revenue capture. Assist with budgeting, forecasting, and financial analysis for new initiatives.
-Monitor activity using EPIC Dashboards, Work queues, and reports.
-Develop standardized approaches for reporting, analysis, and quality management. Ensure charge and account receivables processing meets service standards.
-Represent RCO functional areas and facilitate communication across teams. Attend required meetings and participate in committees and task forces.

 

Qualifications

Education
Bachelor's Degree Finance required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
Yes

Licenses and Credentials

Experience
Experience in healthcare, finance, billing, or revenue cycle management (professional or hospital) 3-5 years required and Experience with EPIC and Cognos 0-1 year preferred and Prior experience in academic medical facilities or hospital revenue operations 2-3 years preferred

Knowledge, Skills and Abilities
- Strong understanding of healthcare billing, finance, and accounting principles.
- Ability to manage multiple tasks simultaneously. Motivated to achieve service excellence.
- Proficiency in analyzing financial data, identifying trends, and implementing strategies for revenue enhancement and process improvement.
- Ability to present to diverse audiences, including senior leadership and front-line staff. Ability to conduct training sessions.
- Ability to identify billing issues, propose solutions, and implement changes to improve revenue cycle efficiency.
- Excellent oral and written communication skills.
- Proficiency in Microsoft Office Suite.

 

Additional Job Details (if applicable)

 

Remote Type

Remote

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$78,000.00 - $113,453.60/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contribut