Deployment Strategist (AI Team)

About Pallet

Pallet is building AI Agents to transform logistics — a $12 trillion global industry. We’ve raised $50M from top investors including General Catalyst, Bessemer Venture Partners, and Bain Capital Ventures. In under two years, we’ve achieved 700% revenue growth and are just getting started.

Our mission is to increase the efficiency of the global supply chain by automating the manual workflows that slow logistics teams down — from scheduling and appointment setting to data entry and load management. Our flagship platform provides end-to-end visibility, control, and optimization, while our newest product, CoPallet, introduces AI Agents that can understand and execute requests in real time and integrate directly with customer systems.

Location: New York City — in-office (5 days/week) with ~monthly travel for customer milestones. (Final interview onsite in NYC.) HQ is San Francisco.

You could be a Deployment Strategist anywhere — why us?

• Join a well-funded, high-growth startup on the path to IPO ($50M raised, 700% revenue growth in 2 years) tackling a massive market.

• Work directly with Catherine Temkin, Head of Success (ex-operator who’s scaled enterprise programs and customer success orgs).

• Help transform a $6T+ industry with AI agents that actually touch freight, not just slideware.

About the opportunity:

As a Deployment Strategist, you’ll lead end-to-end onboarding for new CoPallet customers. You’ll translate messy, real-world logistics workflows into production-ready agent configurations, orchestrate cross-functional execution with Product, Engineering, Biz Ops, Sales, and Success, and ensure customers realize measurable value quickly (speed, accuracy, and adoption).

Why this role is different:

• Foundational seat: You’ll be among the first Deployment Strategists, shaping our playbooks, metrics, and standards.
• Hands-on with AI agents: Not just project management—reason about agent behavior, edge cases, data flows, and integrations.
• True cross-functional ownership: Sit at the intersection of customer goals, technical realities, and product roadmaps—then drive outcomes.
• Talent density: Learn from senior operators and engineers; rapid growth means real scope and accelerated career trajectory.

How you will make an impact:

• Own enterprise onboardings end-to-end: discovery → workflow mapping → agent configuration → pilot → scale.
• Design and document workflows (BOL ingestion, order entry, quoting, appointment setting) and translate them into agent prompts, rules, and schemas.
• Coordinate integrations and data flows with Product/Eng (APIs, EDI/JSON payloads, TMS/WMS/CRM touchpoints); identify and close gaps.
• Create repeatable playbooks (RACI, timelines, KPIs, risk logs, executive updates) that shorten time-to-value and increase adoption.
• Drive stakeholder alignment across operations leaders and execs; de-escalate issues and keep programs on track.
• Measure what matters (time-to-first-value, accuracy, throughput, agent containment); surface insights to inform roadmap.
• Travel for kickoffs and key milestones to ensure smooth execution and change management.

Preferred experience:

• 5+ years leading program, project, implementation, or account management for enterprise SaaS products — ideally in complex, operations-heavy environments.
• Proven track record running large, multi-stakeholder deployments ($200–500K+ contracts) with executive visibility and measurable outcomes.
• Technically fluent: comfortable reasoning through APIs, EDI structures, JSON payloads, and system integrations; confident using tools like Excel and PowerPoint.
• AI-curious (or better): understands the basics of large language models and agent behavior, and can think through prompts, rules, and guardrails conceptually.
• Demonstrated ability to build repeatable processes, training materials, and documentation for enterprise rollouts — organized, calm under pressure, and skilled at prioritization.
• Bonus points for experience in logistics systems (TMS, WMS), PMP certification, or prior startup/zero-to-one environments.

Our Benefits:

🩺 Health, Vision, and Dental benefits
🏝️ Flexible PTO
➕ Life and Accidental Insurance
❤️‍🩹 Short-Term Disability Coverage
💸 Generous salary and equity for all staff
🪜 401k option
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