Data Center Customer Operations Technician IV

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Data Centers are considered Critical Facilities. This means that we support hospitals, laboratories, and public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for troubleshoots and installing sophisticated circuits and performing custom installations. 

Servers, cables, fiber, oh my! If you like to ‘rack and stack’ this job could be for you.  

Responsibilities

• Racks and stacks customer equipment 

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly 

• Installs circuits requiring sophisticated fiber terminations 

• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times 

• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed

• Works with customers to troubleshoot issues 

• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects 

• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.) 

• Maintains detailed written records of all work activity 

• Designs and leads cage/infrastructure modification projects 

• Completes all assigned training in a timely manner 

• Supports customer happiness through timely and detailed order execution 

Qualifications

• High School Diploma 

• A natural curiosity and strong troubleshooting skills 

• Experience working in a critical facility where failure is not an option

• Strong system level mechanical or electrical proficiency 

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation

• 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc. 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment