ARIZONA DEPARTMENT OF CORRECTIONS

REHABILITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

BUSINESS OPERATIONS MANAGER

Job Location:

Address:

Arizona Correctional Industries (ACI)
4441 East McDowell Road
Phoenix, Arizona 85034
https://corrections.az.gov/

Posting Details:

Salary: $75,000.00 

Grade: 21

Closing Date: 04/29/2026

Job Summary:

Are you an experienced store/industrial General Manager? Do you have at least 5 years of experience in business and sales operations? This is the next step in your high-level career. Join our team of Sales and Business Development professionals. Apply today!

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is seeking an experienced corporate/large business manager to assume the Business Operations Manager position. This position oversees account operations, driving performance, revenue growth, customer retention, and new business development. The role analyzes performance data, manages team operations, and implements strategies to optimize results. Provides coaching, supports sales pipeline development, and identifies process improvements. Collaborates with internal teams to ensure efficient service delivery while promoting a high-performance, customer-focused culture and ensuring compliance with applicable policies and standards.

For further information about the Arizona Correctional Industries, visit: https://aci.az.gov/

Job Duties:

- Provides leadership for industry account strategy to drive revenue growth, customer retention, and new account development
- Monitors revenue performance across Industry Account Managers, evaluates project and caseload distribution, and recommends data-driven adjustments to industry assignments to optimize coverage and results
- Analyzes market and customer trends to identify growth opportunities and improve performance
- Provides day-to-day management, coaching, and mentorship to Industry Account Managers
- Establishes performance expectations, monitors individual and team outcomes, and ensures alignment with sales goals and customer service standards
- Fosters accountability, responsiveness, and effective coordination across the team
- Develops, supports, and reviews sales pipelines to ensure sustained growth and customer engagement
- Oversees key customer relationships and supports complex or high-impact accounts as needed
- Participates in industry events and trade shows to promote products and services and strengthen external partnerships
- Coordinates with internal teams, including marketing, accounting, logistics, and production shops, to ensure timely, accurate, and efficient service delivery
- Supports issue resolution, workflow alignment, and process improvements to enhance customer satisfaction and operational effectiveness
- Ensures compliance with applicable laws, rules, policies, and procedures, including sanitation, security, and safety-sensitive position requirements
- Will occasionally supervise inmate workers assigned to the customer service area, including reviewing work products, providing training, correcting discrepancies, and maintaining confidentiality
- Attends staff training
- Drives on State business
- Performs other duties appropriate to the assignment

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Principles, concepts, and current practices of State government, including legislative and administrative processes, contracts, laws, rules, and regulations
- Planning and research methods
- Project management methodology and operational planning
- Supervision techniques and Leadership
- Customer relationship management and service delivery models
- Data analysis tools and reporting systems

Skill in:
- Planning and organizing
- Leading and developing teams, including coach