Referral Processor

Job Functions, Duties, Responsibilities and Position Qualifications:

You are a superhero when it comes to patient specimens. You’ve got problem-solving instincts, a passion for patient care, and the drive to keep things running smoothly. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?

This opportunity is:

Location: Memphis, TN 38134

Days and hours: Monday- Friday 7 am to 3:30 pm;

rotating Weekends

Full-time: Benefit Eligible

In this role, you will:

• Workstation Log reference lab samples and assuring storage at the correct temperature Until shipment to reference lab
• Assure that the correct sample has been received for the requested test(s)
• Identifies problems and either resolves them or requests assistance from the team lead, MT or supervisory personnel  
• Understands the importance of accurate specimen identification; matches label and individual specimen identifiers every time
• Properly store samples that are not utilized for referral or send-a-way testing in the appropriate storage location for easy access by other departments
• Understands how to properly retrieve samples from all Apollo storage locations
• Speaks with clients or their designees in a professional manner. Communication examples include test clarification, verification of specimen arrival or request for additional patient information as needed to perform requested testing
• Data collection or logging of information as requested by supervisor/manager
• Communicates with all AEL staff verbally in a professional and timely manner. Items that may require exchange include problematic specimens, special client requests, complaints or comments that require follow-up, interface anomalies or equipment failure.
• In all communications especially when answering the phone, keep in mind you always represent the company; make sure all questions are addressed, even if this requires transfer to technical staff members or supervisors
• Rotates responsibility for weekend assignments
• Properly and promptly work all pending lists to assure all samples have been sent to the testing laboratory within 48 hours of log in at AEL – exceptions would be limited to samples shared with in-house testing locations, PREPAY that require client bill or patient pre-payment and PRIOR authorization holds that require insurance authorization prior to sending sample for testing.
• Submit account correction forms for approval timely so that clients can be notified as soon as possible if testing is not going to be performed for whatever reason (examples include:  wrong sample received, QNS, hemolysis, duplicate orders, but are not limited to these)
• Timely follow up on email, phone calls, faxes, TNP portals and e-Excepts from reference labs
• During the workstation log process, identify AOE’s that have not been properly answered, remove those orders from the batch until the proper answers have been obtained and entered
• Prepares all manual reference lab requisitions to be scanned into electronic storage
• Properly package samples for shipment to reference labs such as required for courier pick up, courier pick up for direct delivery to the airport, and FedEx shipping
• Maintains temperature QC checks of the department refrigerator and freezer when assigned
• Maintains cubicle work areas in an organized and clean manner each day
• Maintains reference supplies as required to process orders for shipment
• Communicate any testing issues from reference labs that will delay test resulting to management
• Safety and packing/shipping training must remain current
• Identify and properly hold all test orders that are listed as PREPAY or PRIOR until the Prior Authorization Coordinator confirms to send out or cancel testing.
• Performs related duties upon request of management

All you need is:

• High School Diploma or equivalent
• Previous training or experience in specimen collection or processing
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to: telephones, computers, centrifuges, and audible alarms.

Bonus points if you’ve got:

• 1 - 2 years of related experience in clinical laboratory, data entry, or production

We’ll give you:

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opport