Senior Network and Computer Systems Administrator

Description

Leading with our people, Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job, it’s the Digital family. 

Digital Consultants is seeking a Senior Network and Computer Systems Administrator to support our contract providing IT Support Services to the Air Force Security Forces Center at Lackland AFB. This position will support the maintenance, monitoring, and installation of AFSFC hardware and software, as well as supporting AFSFC customers with tier II help desk support. 

In addition to standard Tier 1 support responsibilities, Tier 2 Help Desk Technicians will also:

• Monitor the AFSFC Service Desk voicemails on government/mobile phone and group email inbox daily and create trouble tickets for all incidents, requests, and problems submitted, resolved, or escalated trouble tickets to Tier 3 technical personnel.
• Address user Tier 1 & 2 tickets regarding hardware moves, software installation, and peripheral network device installs.
• Direct unresolved issues to the next level of support personnel within one business day. Produce weekly and cumulative reports of the number and category of issues elevated to the next level of support, the timeliness of the elevation, and identification  of unresolved issues not elevated to the next level of support within one business day.
• Organize quarterly training sessions for staff on the use of software applications and capabilities, and hardware.
• Troubleshoot, diagnose, and repair of Tier 1 and Tier 2 network-related problems.
• Provide vulnerability management and remediation support, as directed by AFNET Computer Network Defense (CND) authorities, for endpoint computer systems within the customer organization and or area of responsibility.
• Maintain minimum baseline security configuration for information systems in accordance with Air Force Technical Orders (AFTO)/Methods and Procedures Technical Orders (MPTO), Maintenance Tasking Orders (MTO), Vulnerability Assessment (VA) reports and other  specialized governing publications.
• Stay abreast of AF-established network security policies and procedures for JWICS, SIPRNet, and NIPRNet. 
• Enforce cybersecurity policies necessary to protect resources (equipment, personnel, data, etc.) from denial of service, damage, tampering, espionage, fraud, misappropriation, misuse, unauthorized modification and unauthorized disclosure.
• Support technical upgrading and maintaining of entire systems (laptop/desktop, tablet, etc.).
• Review all documents submitted for access to requested applications, ensuring Information Assurance (IA) compliance and appropriate signatures have been obtained on required documents if applicable.
• Apply established security groups to specific shared folders with the appropriate permissions in shared files and the global address list (GAL).
• Implement IT security policies and procedures to ensure protection of information in transit and information at rest.
• Limit privileged access to systems/applications (i.e., operating system, system parameter and configuration files, and databases), utilities, and security-relevant programs/data files to authorized personnel. 

Requirements

• Clearance: Top Secret clearance required with ability to obtain SCI
• Certification: IAT Level II 
• 10 years Information Technology experience to include 5 years experience supporting IT Service Desks and 5 years supporting Microsoft operating systems and applications.
• Experience in the repair, maintenance, and support of network and standalone computer equipment and peripherals for workstation, laptops, and networking equipment.
• Knowledge and experience in the performance of computer systems support with JWICS, SIPRNet, and NIPRNet environments.
• Current experience (within past 3 years) providing systems administration support with elevated permissions.
• Familiarity with a variety of IT Support Tier-1 and 2 actions related to maintenance, operations, and support services for voice, video, mobile devices, data, and infrastructure.
• Experience with IT service desk ticketing systems: i.e., ServiceNow and/or Remedy
• Knowledge of and experience with DPAS
• Maintain outstanding verbal com