Sr. Finance Renewals & Retention Manager

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

Own the finance and analytics leadership for a multi-billion-dollar renewals business — one of the most important drivers of durable growth in CrowdStrike's SaaS business. Joining a fast-paced GTM Finance team, you'll be the subject matter expert for all things renewals: forecasting, reporting, and churn and contraction analysis, building the models and analyses that inform decisions by CrowdStrike's senior management team and support the company-wide planning process. This is a high-visibility individual contributor role for someone who has already supported or managed a renewals business and wants to own a business, not just report on it. We're looking for a deeply analytical finance professional who uses AI and modern data tooling to work faster and go deeper than a traditional finance role allows, partnering daily with Sales Operations, field and Renewals sales leaders, Deal Desk, Corporate Finance, and Data & Analytics team. 

What You'll Do:

• Own the renewals forecast — bottoms-up weekly, quarterly, and annual forecast covering subject-to-renew (STR), on-time renewal rates, price uplift, expansion, and churn/contraction. Reconcile to Corp FP&A's ARR and revenue plan; explain variances with quantified drivers.

• Drive retention analytics & success metrics  — own GRR, NRR, and logo retention reporting. Identify risk and whitespace across geo/theater, segment, channel/route-to-market, industry/vertical, product, cohort, tenure, and contract term. 

• Diagnose churn and contraction — partner with Sales Operations and Data & Analytics to build a rigorous reason-code taxonomy (budget cuts, M&A, competitive loss, low utilization, product gaps, sponsor change, right-sizing), validate data quality, build early-warning signals, and quantify at-risk ARR.

• Apply AI to scale your impact — use AI/LLM tools and predictive techniques to accelerate analysis, mine unstructured inputs (renewal notes, CRM commentary, support and win/loss data) for churn signal, build propensity-to-renew and at-risk scoring, and automate recurring reporting and variance commentary.

• Turn insight into action — size the addressable portion of churn, recommend targeted retention plays with expected ARR recovery, and measure realized impact.

• Business partner — pressure-test pipeline coverage and capacity assumptions with sales leaders; support Deal Desk on complex renewal structures, pricing, uplift, and multi-year/co-term strategy; provide inputs to renewals quota and comp design.

What You'll Need:

• 12+ years in FP&A, GTM/Sales Finance, Strategic Finance, banking, or consulting.

• Proven SaaS/subscription experience with direct, hands-on ownership of a renewals book — forecasting STR, driving renewal rates and uplift, and partnering with a Renewals or field sales organization on a recurring cadence.

• Deep fluency in ARR, STR, GRR/NRR, churn and contraction, expansion, multi-year and co-term dynamics, bookings-to-revenue bridges, and deferred revenue/RPO.

• Exceptional analytical and quantitative skills — able to structure ambiguous problems independently, work with large and imperfect datasets, and reach a defensible conclusion without a template. Advanced Excel/Sheets modeling and SQL required; Python a plus.

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