Property & Casualty Claims Manager

ABOUT HUB:

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

WHY CHOOSE HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.  Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction

Job Summary

The Property & Casualty Claims Manager oversees the functions of the Property & Casualty Claims team, managing accountabilities in the administration of property & casualty claims. This is a leadership and supervisory position that manages processes, training, and collaboration amongst Claims Advocates as well as operational sales support and client related services. This position may also assume the duties and responsibilities of a Claims Advocate, providing interpretation of property & casualty claims analysis, advocacy, and dispute resolution, act as liaison between Clients, adjusters, lawyers and insurance companies, claims management and other related client services.  

Duties & Responsibilities

• Manages and provides mentorship to claims representatives residing at multiple offices.

• Ensures client questions / concerns are addressed by claims department or Third Party Administrator.

• Develops, implements and enforces property & casualty claims procedures, processes, and reporting practices.

• Handles high profile clients property & casualty claims for top 200 accounts.

• Builds trust with external and internal executive teams through direct interactions and presentations.

• Meets with clients to discuss on reserve adequacy and proper claims handling.

• Provides and supports clients with claims solutions specific to their business operations.

• Assists clients in managing their potential exposures and risks associated with their specific operations.

• Coordinates and conduct claim reviews with multiple insurance carriers &/or TPA’s.

• Assists with marketing and sales of claims management services to prospective new accounts.

• Communicates and strategize with insureds, carriers, TPAs, adjusters, attorneys’ etc. to settlement.

• Reviews policies to determine coverage for appropriate reporting.

• Reads summons’ leases’ and contracts for the purpose of determining proper handling of claim as well as liability and/or insurable interest, indemnification and hold harmless.

• Maintains diary of files for follow-up and document all follow-ups via notes in database for phone work or via letters of confirmation.

• Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

• Creates and maintain claim trending, lag time reports and loss analysis of complex claims.

• Navigates various carrier databases.

• Hands-on interaction with account service units.

• Reviews carrier coverage position letters and as appropriate create correspondence disputing the carrier position. 

• Acts as a liaison to other offices with regard to the distribution of work / claims.

• Leads the integration of acquired claims personnel and operations into HUB’s standards and workflows, including conducting comprehensive skills assessments of incoming staff; develops and executes transition plans that ensure continuity of service an