High Fidelity Wraparound Local Trainer and Coach

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

Services:

• Program Consulting

• Finance Consulting and Billing Services

• Applied Technology

• Outsourcing and Operations

• Strategy

• Project and Grants Management

• Assessments and Feasibility Studies

High Fidelity Wraparound Local Trainer and Coach

Duties and Responsibilities

• Participates in the design and delivery of training programs, including presentation materials
• Conducts training needs assessments and provide recommendations
• Teaches others through classroom facilitation and feedback.
• Assists in the development of monthly training programs, scheduling, training calendar release and administration
• Designs, develops and implements training curriculum, seminars and educational resources for participants.
• Coordinates with local agencies to provide additional training courses for Welfare-To-Work participants. Maintains current knowledge of County resources and agencies, including community events, seminars and workshops.
• Designs, develops and implements training curriculum, seminars and educational resources for Staff.
• Maintains up to date with Program Guide and Regulations.
• Works in partnership with existing Trainers in training development and delivery.
• Monitors, evaluates and records staff / participant progress.
• Works in partnership with Staff to provide support, coaching and development for participants.
• Ensures that PCG objectives and monthly goals are met and support contractual goals.

Required Skills

• Knowledge of commonly used training concepts, practices and procedures
• Excellent oral and written communication skills, including ability to compose reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to manage time effectively in a fast paced environment
• Knowledge of MS Windows, Excel and Word preferred
• Excellent interpersonal and customer service skills.
• Experience in a classroom setting; taught workshops, seminars etc. 1-2 years' experience teaching adults
• Knowledge of the needs and characteristics of adult learners.
• Must have competent oral, written, and interpersonal communication skills.
• Must be computer literate and have MS Word, Excel, Access, PPT and Internet skills. Ability to learn specialized databases and software systems.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to work across all levels of management and staff.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to partner with and motivate participants including those with both physical and/or mental disabilities.
• Display a professional level of empathy for participants and respect for cultural differences.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Experience in coaching and development preferred; At least 2 years of experience in training/workforce development

Working Conditions

• Office Setting

The above is intended to describe the general contents and requirement