Behavioral Health Lead Patient Coordinator

Job Summary:

We are seeking a compassionate, organized, and proactive Behavioral Health Lead Patient Coordinator to join our Behavioral Health team. In this role, you will serve as a key liaison between patients, providers, and administrative staff, ensuring a seamless and supportive patient experience from intake through ongoing care. As the lead, you will guide daily front-end operations, mentor patient coordination staff, and help drive efficiency, quality, and patient satisfaction within our behavioral health services.

Duties/Responsibilities:

• Support the supervisor in Patient Coordinators workflow and administrative staff.
• Provide shadowing and coaching where needed.
• Assist overseeing patient intake, scheduling, and referral processes for behavioral health services.
• Serve as the primary point of contact for patients, families, and external partners.
• Ensure timely coordination of appointments, assessments, and follow-ups.
• Support patients in navigating services, insurance, and treatment plans.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Help develop and implement workflows to improve efficiency and patient experience.
• Assist with staff scheduling and coverage planning.
• Help monitor daily operations to ensure smooth clinic flow and access to care.
• Help identify process gaps and implement improvements.
• Assist with tracking and reporting key performance metrics (e.g., no-show rates, scheduling efficiency).
• Collaborate with clinical leadership to align administrative and care delivery processes.
• Help ensure adherence to organizational policies, procedures, and regulatory requirements.
• Facilitate communication between providers, care teams, and administrative staff.
• Handle patient concerns or escalations in a professional and empathetic manner.
• Performs other duties as assigned.

Education and Experience:

• High school diploma or GED required. Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field preferred.
• Minimum of 1 year of experience in a healthcare setting such as insurance eligibility, scheduling, billing, and any background regarding behavioral health.
• Prior leadership experience preferred.

Required Skills/Abilities:

• Strong leadership, problem-solving, decision-making, and team management skills preferred.
• Excellent communication and interpersonal skills; patient communication and empathy.
• Proficient in healthcare management software and Microsoft Suite such as Outlook, Excel, Word, SharePoint, etc.
• Knowledge of HIPAA regulations, patient rights, and ethical standards.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Bilingual in English and Spanish preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.