Principal Technical Program Manager, AI Enablement

Who We Are:

We’re a high-growth software company with a big mission: empowering K-12 district teams to do more with less. 

At LINQ, we get K12. That’s why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app.    

Our team? They’re talented, committed, and fiercely loyal problem-solvers. At LINQ, you’ll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we’re attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. 

  LINQ’s Values:  • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained.  • Deliver Excellence: We consistently exceed our clients’ expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships.  • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation.  • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. 

Why This Role Exists 

We’re rapidly integrating AI into our operations to help us fulfill our mission to help every K12 child thrive. We’re adding an operational owner to further accelerate our progress: someone who embeds with teams, figures out where AI can have a meaningful impact, and builds things that stick. You’ll be working with active internal programs, a growing set of working tools, and leadership that’s genuinely committed. 

This isn’t a research or strategy role. You’ll be expected to ship things, measure whether they worked, and iterate. 

What You’ll Own 

Hands-On Enablement (50%) 

• Embed directly with teams across go-to-market, Engineering, Product, Operations, Finance, and Customer Experience to identify high-value AI use cases and unblock adoption 

• Design, prototype, and ship internal AI workflows and tools (prompt libraries, automation scripts, internal apps) that solve real problems – both directly and by enabling teams to become self sufficient 

• Evaluate and recommend AI tooling—LLMs, copilots, automation platforms—with a bias toward practical deployment over proof-of-concept theater 

• Build reusable playbooks, templates, and reference implementations that teams can adopt independently 

• Establish measurement frameworks to track adoption, productivity impact, and ROI 

AI Initiative Ownership (20%) 

• Own select AI-driven initiatives end-to-end, from scoping through delivery.

• Drive vendor evaluation, stakeholder alignment, implementation planning, and rollout for assigned initiatives 

• Coordinate across Product, Engineering, Custome