Medical Equipment Delivery Driver (Boston Metro)

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.  

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
CPM Service Technician

Reports To:

Field Service Team Lead

Location:
Massachusetts Field

Business Unit: 
Field Services - Bracing & Supports

Role Summary:
Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as a Medical Equipment Delivery Driver.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

Key Responsibilities:

The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need. 

• Delivers and performs set-up of required equipment in the patient’s residence.
• Ensures that the equipment delivered to the patient is consistent with the prescribing physician’s order and other identified patient needs, risks, and limitations of which Surgi-Care and Enovis are aware.
• Provides appropriate information to the patient and/or caregiver related to the set-up, features, routine use, troubleshooting, cleaning, and maintenance of the equipment.
• Verifies proper functioning of equipment.
• Ensures that the patient and/or caregiver are able to use all equipment and items provided safely and effectively in the settings of anticipated use.
• Verifies that the patient has received training and instructions on the use of the equipment and makes note in the patient record that such instruction was provided.
• Provides patients with essential contact information for rental equipment and options for patients to rent or purchase equipment, if applicable.
• Provides patients with information and telephone numbers for Customer Service assistance, including information regarding regular business hours, after-hours access, item repair, and emergency coverage.
• Ensures safe and clean transport of equipment and/or supplies to and from the client’s home as required and in accordance with industry standards and applicable governmental regulations.
• Process all orders in a timely and accurate manner.
• Develops and maintains professional and technical knowledge by staying current on relevant home medical equipment (HME) and orthopedic products and services offered by both Enovis and Surgi-Care.
• Adheres to all Enovis policies, procedures, and guidelines, as well as OIG and government program (e.g., Medicare) regulations.
• Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards.
• Other duties as assigned.

Minimum Basic Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or GED required.
• Minimum of 1 year of experience with patient care and/or customer service required.
• General working knowledge of customer service-related practices required.
• Previous experience or successful completion of factory training for home medical equipment (HME) preferred.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products strongly preferred.
• Demonstrated patient care experience preferred.
• Must possess a valid Driver’s License and current automobile insurance.
• Assumes on-call responsibilities during non-business hours, in accordance with Enovis policies.
• In-home equipment delivery and setting up are the requirements of this position and candidates should be aware of, as well as comfortable with, this requirement.

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