Relationship Officer

WECU is seeking a Relationship Officer to join our Sedro Woolley financial center in Sedro Woolley, WA. This position strives to make a meaningful difference in member’s lives as defined by WECU’s mission and vision. This position is responsible for processing a wide variety of member transactions including opening and maintaining all account types and loan offerings. Through effective communication with prospective and current members, a Relationship Officer sells credit union products and services to achieve organization goals and better the lives of our membership.

RESPONSIBILITIES: 

Service Expectations

• Contributes to the organization's mission statement and goals by providing the highest quality of service, cross-selling additional services, and treating each person professionally, with warmth, courtesy, and respect.
• Demonstrates the Core Value ‘Show Up to Serve’ by bringing a sense of urgency to their role.
• Makes a personal effort to make members feel they belong and are important to the credit union.
• Successfully incorporates concepts of Deliver Value, Create Loyalty in daily behaviors and interactions with both internal and external members.
• Effectively interviews members to identify needs; proactively explains and refers available financial products and services to strengthen the member relationship.
• Performs such other member service functions as needed and assists others to complete tasks and work assignments

Service Activities

• Along with Service Consultants, supports the branch by processing a wide variety of transactions including but not limited to deposits, withdrawals, transfers, loan payments and wire transfers, based on branch need.
• Processes Safe Deposit Box rental, access, maintenance, and closure.
• Provides Notary Public services.
• Provides account origination and maintenance services including:
• Opens, processes alterations, updates, and/or closures of all WECU account types including personal, specialty, youth and small business accounts.

• Resolves account discrepancies and answers complex members questions.
• Maintains a broad knowledge of all types of account ownership and account classifications to assist members in making the most effective use of credit union services. 
• Examines, evaluates, and authorizes or makes recommendations on approval of borrower applications for consumer loans.

• Interviews applicants to obtain necessary information, analyzes financial status and credit history to determine feasibility of granting loans.
• Utilizing lending authority, and in accordance with sound underwriting practices, approves or submits applications to underwriters for verification and recommendation.
• Resolves loan discrepancies and answers complex members questions.
• Identifies additional or potential lending opportunities in each interaction to further assist the borrower as well as increase the credit union’s loan portfolio.
• Ensures the protection of the credit union’s interests in matters of adequate documentation and adherence to policy, laws, regulations, and the exercise of sound credit decisions.
•  Rotates between the lobby and office based on branch and member needs.
• Maintains schedule availability to support branch appointments and walk-ins.
• Refers WECU financial products and services to ensure member satisfaction. 
• Assists in sales and service efforts for Retail, Home Loan Center, and Business Banking. 
• Studies manuals and marketing materials to maintain knowledge of credit union products, services and processes; offers suggestions to improve efficiencies.
• Other duties may be assigned.  

QUALIFICATIONS:  

• High school diploma or general education degree (GED) required. Minimum 1 year experience as a WECU Service Specialist or related experience in a similar role at a financial institution or 3 years customer facing or sales experience in a retail environment may be accepted instead. 
• Relevant training and/or lending experience in a credit union, bank, or other financial institution preferred. 
• Bi-lingual Spanish a plus.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Should effectively present information in one-on-one situations to members, potential members, and other employees of the credit union.
• Notary Public License.
• Must acquire Green Light lending authority within 6 months of training completion.
• Ability to operate general office machines and equipment such as a computer, currency, and coin counter. 

COMPENSATION:  

The salary range for thi