Global Operation Senior Program Manager - Remote

Working Location: CALIFORNIA, SAN JOSE; Nationwide 

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

We deliver on our purpose and our core values by staying True to Life.

Job Description

The Global Operation Senior Program Manager is responsible for leading and managing a team of Global Operation Programs leads, as well as managing high profile projects, by enabling Global cross-functional team members to leverage their expertise into project realization, driving project teams in the efficient execution of new product development, and other strategic projects towards time, cost, and specification goals. Manage resources, schedules, financials and adhere to stage gate quality and medical protocols and throughout the full systems development life cycle. This also includes management of issues, risks, and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery. The Global Operation Sr. Program Manager will assist the organization in project prioritization and resource management while effectively communicating program status, anticipating, and escalating program issues, and proposing solutions to meet project goals based on expertise and experience. The role best suits a candidate who is highly organized, articulate, and hands-on, comfortable communicating at all levels of the organization, managing conflict, influencing resources outside one’s reporting structure, removing obstacles, driving progress, maintaining accountability, and managing a team. 

Job Duties

• Provide leadership for Global Operation Program Leads by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
• Own and Lead program management for the Center of Excellence Complaint Inquiry efforts and represent the Center of Excellence Global Complaint Inquiry as the functional area representative on projects outside of the department which impact Global Complaint Inquiry.
• Manage Center of Excellence Global Complaint Inquiry projects across strategy execution with, and communication to, internal and external customers, business partners, regulators, and sr./executive management.
• Serve as the liaison between complaint handling sources and Global Complaint Inquiry with a goal to improve workstreams and processes and eliminate operational inefficiencies by 15% within one fiscal year.
• Support development of change management initiatives, implementation strategy, and enhanced tools/processes.
• Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives.
• Report on project success criteria results, metrics, test, and deployment management activities
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.
• Create and maintain Global Complaint Inquiry SOP document(s) with a goal to document all market SOPs in a single repository within one fiscal year.
• Develop strategic guidance by connecting disparate conversations, workstreams, and data, and synthesizing feedback to management.
• Collaborate effectively and build key relationships with stakeholder teams to identify and manage milestones and overall plan.
• Promote awareness and transparency by keeping stakeholders informed of key decisions and relevant milestones and serve as program owner for communication of program status.
• Establish and maintain Center of Excellence Global Complaint Inquiry audit and inspection readiness plans.
• Lead an inspection knowledge Global assessment for Complaint Inquiry geographies and operations to identify potential for similar audit/inspection findings and/or observations.
• Lead cross functional remediation projects or corrective actions to address internal, external audit/inspection findings and/or observations.
• Set and continually manage project and program expectations whil